Zenas BioPharma is a global biopharmaceutical company committed to becoming a leader in the development and commercialization of immune-based therapies for patients around the world. With clinical development and operations globally, Zenas is advancing a deep and balanced global portfolio of potential first- and best-in-class autoimmune therapeutics in areas of high unmet medical need while meeting the value requirements of the dynamic global healthcare environment. The company’s pipeline continues to grow through our successful business development strategy. Our experienced leadership team and network of business partners drive operational excellence to deliver potentially transformative therapies to improve the lives of those living with autoimmune and rare diseases.
We are seeking top talent who share our commitment to patients and have a track record of success in acquiring, developing and commercializing products across the globe. Our colleagues have an opportunity to engage in a fast-paced learning environment and experience individual and organizational success as we work towards becoming a global immunology and autoimmune disease leader, while living our values of Transparency, Relationships, Urgency, Excellence and Innovation – TRUE Innovation!
Position Summary:
The IT Operations Director will oversee the operation of server systems, networking equipment, cloud platforms, and GxP environments, ensuring alignment with the organization’s operational and strategic goals. This role requires a proactive leader who can build and lead a high-performing IT operations team, provide white-glove services to the leadership team, and manage third-party relationships. The ideal candidate will have hands-on experience in a fast-moving, dynamic biotech environment and a deep understanding of both cloud and on-premises infrastructure.
Key Responsibilities:
- Oversee the operation of server systems, networking equipment, cloud platforms, and GxP environments, ensuring optimal performance, reliability, and compliance.
- Develop and implement IT policies and procedures to support the organization’s operational and strategic goals, including the operationalization of security policies.
- Build, hire, and lead a talented IT operations team, fostering a culture of continuous improvement and excellence.
- Provide white-glove IT services to the leadership team, ensuring their technology needs are met with the highest level of service.
- Lead day-to-day IT operations, ensuring seamless and secure operations across all platforms.
- Manage IT projects to ensure timely and cost-effective completion, adhering to established timelines, budgets, and regulatory requirements.
- Monitor system performance, anticipate potential issues, and implement proactive solutions to mitigate risks.
- Measure and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with third-party vendors to ensure high standards of service delivery.
- Collaborate with other departments to align IT systems and solutions with business needs and objectives.
- Ensure data is handled, transferred, or processed according to legal and company guidelines, maintaining data integrity and security.
- Operationalize security policies, ensuring all IT operations comply with industry standards and regulations, particularly within GxP environments.
- Oversee the implementation and validation of GxP and SAS environments, ensuring they meet the company’s needs and comply with relevant regulations and standards.
- Maintain oversight of security operations, ensuring continuous monitoring and enhancement of IT security measures.
- Liaise with managed service providers (MSPs) to oversee cloud operations such as Azure, ensuring SLAs are met.
- Manage vendor relationships, ensuring cost-effective and high-quality service delivery.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Extensive IT management experience in a fast-moving, dynamic organization, preferably within the biotech sector.
- Strong understanding of IT-related technologies, including cloud computing, networking, server management, and GxP environments.
- Proven experience in building and leading IT operations teams and developing and implementing IT policies and procedures.
- Excellent project management skills with a track record of successful project delivery in regulated environments.
- Deep understanding of data handling, transfer, and processing in compliance with legal and regulatory requirements, including operationalizing security policies.
- Excellent communication and collaboration skills, with the ability to provide white-glove service to senior leadership.
- Experience in dynamic and high-growth biotech environments.
- Certifications such as ITIL, PMP, or relevant cloud certifications.
- Knowledge of cybersecurity best practices and experience in implementing security measures.
- Hands-on experience with GxP compliance and validated systems.
#LI-Hybrid
The position is eligible for a competitive compensation and benefits package.
Zenas is committed to fair and equitable compensation practices. The base salary pay range for this role is $200,000 to $230,000. Actual compensation packages will depend on various factors, including, but not limited to depth of experience, education, skillset, overall performance and/or location.
Zenas believes in providing a competitive compensation and benefits package to all employees. Our base salary is just one component of Zenas’ competitive total rewards strategy that also includes annual performance bonus, equity, full range of benefits and other incentive compensation plans.
Zenas BioPharma is proud to be an equal opportunity employer. We are committed to fostering an environment where diversity is valued. All qualified applicants will receive consideration for employment based on merit, qualifications and the needs of the business.
