Zeel, the Massage On Demand ® company, is looking for a  smart, innovative professional to join our Client Success team as a Client Success Manager. The Client Success Manager is at the heart of the Zeel mission, building the bridge between Zeel’s Account Executives and ongoing Account Managers, as well as helping Zeel B2B customers discover the benefits of our vast network of providers. You make sure that our business customers’ early interactions with Zeel are smooth, positive, and successful.

 

Our Client Success Managers are resourceful, people-oriented, smart, independent, and eager to be a part of a company on the cutting edge of wellness technology. If you love massage, tech, and helping customers, this is the role for you.  Join the team that’s revolutionizing wellness providers for businesses across the country.

 

Responsibilities:

 

  • Define and optimize customer lifecycles in partnership with account executives and account managers
  • Onboard new clients and ensure a smooth transition of the client relationship to account management
  • Help to define operational procedures, processes, policies and standards that support the success of our client onboarding and fulfillment
  • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
  • Ensure Zeel’s customers have excellent providers who meet their needs
  • Collaborate with the appropriate business functions and teams to assess and recommend features that support customer needs
  • Align with Marketing to create effective outreach and marketing materials for to existing and prospective clients
  • Align with Product on the roadmap for Zeel products and features in the B2B space
  • Align with Sales around cross-selling, upselling, and retention
  • Align with Executive Team to create and meet key metrics and objectives
  • Collect customer feedback and identify opportunities  
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Escalate issues to the relevant departments in a timely  manner where necessary


Our successful CSMs typically have:

  • B.S/B.A. degree  
  • Experience in a customer service, sales or account management role
  • Initiative, resourcefulness, and the ability to self-manage and set work schedules
  • Quick and intuitive thinking, with strong relationship-skills
  • A love of handling high level and under pressure requests
  • Exceptionally strong verbal and written communication skills
  • An obsession with making sure customers are happy
  • A preference for collaboration, working across teams and business lines
  • High comfort level with Excel
  • A driver’s license

 

Perks include:

  • Unlimited paid vacation days
  • Medical, dental & vision benefits
  • 401K (with company match)
  • Commuter benefits
  • Company social events
  • Massages, massages, massages

Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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