Are you looking
- To make meaningful changes at the fastest-growing tech company in Japan?
- For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
- To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
- For a place where things are not just fast - but they happen now?
We Are Zeals - “Designing conversations. Driving conversions.”
Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.
The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously.
Just Getting Started…
With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.
Your Typical Day With Us
As a Technical Writer at Zeals, your mission is to produce high-quality documentation that enhances the user experience and facilitates the adoption of our products. Your day-to-day responsibilities will include:
- Collaborate with cross-functional teams, particularly engineering and product management.
- Gather information to create clear and concise documentation, including user guides and API references.
- Participate in knowledge transfer sessions and training workshops.
- Maintain a centralized repository of documentation.
- Regularly review and update documentation based on product requirements and user feedback.
- Proactively address user inquiries and documentation needs.
What You’ll Need
- Business-level English proficiency
- 3+ years of experience in technical writing or content creation, preferably in the technology industry
- Demonstrated ability to translate complex technical concepts into clear, concise, and accessible documentation for diverse audiences
- Proficiency in documentation tools and platforms (e.g., Markdown, Confluence, GitLab, etc.)
- Strong attention to detail and organizational skills, with a commitment to accuracy and quality in all documentation deliverables
- Effective communication and collaboration skills, with the ability to work closely with cross-functional teams and adapt to evolving priorities
- A proactive and self-motivated approach to learning and problem-solving, with a passion for delivering exceptional user experiences through documentation
What Makes You Stand Out
- Japanese language proficiency at a business or native level
- Understanding of cultural differences (you’ll be working in a global team)
- Knowledge and experience in chatbots, AI, marketing, and SaaS products
Don’t just take our word for it
Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague!
Ready to roll up our sleeves
We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!
- Salary Range : competitive (performance review every 6 months)
- Performance review: twice a year
- Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
- Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team.
- Education support: Udemy, Frontend Masters
- Flexible working: Highly flexible, remote-first international organization
- For Japanese residence: Work from anywhere, interim work from overseas, full flex time
- Housing allowance (within 1.5KM away from office)
Club activity allowance
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- Shuffle Lunch allowance (Cross department lunch)
- Zeals Bar (bi-monthly free flow beer party)
