Are you looking

  • To make meaningful changes at the fastest-growing tech company in Japan?
  • For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
  • To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
  • For a place where things are not just fast - but they happen now? 

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously. 

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.


As our Lead Product Designer

You will be responsible for leading the design of our product, ensuring that it is user-friendly, visually appealing, and meets business objectives. The successful candidate will work closely with vertical cross-functional teams and horizontally with other product designers to create high-quality design solutions that will enhance our customer experience and drive business growth. You will also be responsible for overseeing UX research to ensure user needs and pain points are being addressed.

Your Typical Day With Us 

  • Collaborate with lead members of cross-functional teams such as lead product managers and lead engineers to develop innovative design solutions that meet user needs and business goals.
  • Lead and manage a team of product designers to ensure design consistency and quality across all channels.
  • Conduct and oversee UX research to gather feedback and insights from users to inform design decisions.
  • Create and maintain design systems to ensure consistency and efficiency across the product.
  • Stay up-to-date with design trends, tools, and technologies to continuously improve the quality of our products

What You’ll Need 

  • 7+ years of experience in product design at a product-based company, with a focus on digital products and services.
  • Strong understanding of user-centered design principles and best practices, as well as UX research methodologies and processes.
  • Experience leading design projects from problem finding and ideation to launch, and overseeing UX research.
  • Experience building, maintaining and working with design systems to ensure consistency and efficiency across the product.
  • Familiarity with Agile and experience in Dual Track Agile environments.
  • Excellent communication and collaboration skills.
  • Proficient in Figma.

What Makes You Stand Out

  • Experience with design thinking methodologies and processes.
  • Proficient in other design software, such as Sketch and Adobe Creative Suite.
  • Knowledge of HTML, CSS, and JavaScript.
  • Familiarity with design operations.

Don’t just take our word for it 

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague! 

Ready to roll up our sleeves

We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!

    • Salary Range : Up to 12M yen (performance review every 6 months)
    • Performance review: twice a year
    • Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break. 
    • Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team. 
    • Flexible working: Highly flexible, remote-first international organization 
      • For Japanese residence: Work from anywhere, interim work from overseas, full flex time
    • Housing allowance (within 1.5KM away from office)
    • Club activity allowance
    • Shuffle Lunch allowance (Cross department lunch)
    • Zeals Bar (bi-weekly free flow beer party)

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.