About ZAVA:

We're on a mission to provide our patients with healthcare that is accessible and dependable, at a fraction of today's cost. By creating a safe, efficient and convenient approach to healthcare we’ve already provided over 6 million consultations across the UK, Germany, France, and Ireland. 

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, Commercial & Operations Specialists all work collaboratively to build a digital healthcare platform that enables our patients to find the right healthcare quickly, effectively, and discreetly so they can do more of what matters to them. 

At the end of 2020, we secured a second round of investment and completed two exciting acquisitions in Germany. We're a scaleup company with ambitious growth plans. We’re here because we care about healthcare and we plan to be Europe’s biggest digital healthcare provider by 2025.

About the role:

We are looking for someone who can be responsible for the strategic partner management of our pharmacy partnerships on a day to day basis. This is a wide-ranging role, collaborating internally and externally, with the overall aim of achieving the partnership goals (treatment volumes, revenue).  This role is suitable for a mid level marketeer keen on performing market/data analysis with an actionable outcome. . You are the key contact for our partners and you have the overall overview of work streams and aligned deliverables. At the same time you are supporting different growth initiatives across patient segments (self-pay, PHI and SHI patients) by identifying attractive market opportunities, making a case for them, and working cross-functionally to implement them jointly with our partners.   

What can you expect from working with us?

  • Opportunity to influence the future of healthcare - Digital healthcare is here and has the power to transform the way the world gets better. This is our chance to be the best in a radically new industry. 
  • Receptiveness to new ideas - We want you to push the boundaries, try new things and take responsibility for big ideas.  
  • Variety - You’ll be involved in a range of initiatives as well as day-to-day tasks from launching new services, analysing data to find areas of improvement, to working with our marketing teams to build new campaigns with our partner, support product teams to define improvements and specification needed 
  • Cross-company collaboration - In addition to working with the commercial team closely you will collaborate with marketing colleagues specialising in PPC, SEO, Content and Retention, you’ll also collaborate with teams from across the wider organisation including Product, Operations, and of course our key pharmacy partners
  • Competitive salary, flexible working and other benefits - Aside from salary we offer a company-wide bonus scheme, training budget and flexible working (working pattern can be discussed). 
  • Supportive environment - You will receive support from the immediate acquisition team as well as the commercial team to help you grow and develop within the role.

Day-to-day the work will encompass: 

  • Building strong relationships with our key counterparts at pharmacy partner side
  • You’ll utilise customer, competitor insight and partner's preferences to form priority services to develop and you will manage the prioritisation of activity together with the partners
  • Analyse the performance of existing services, create hypothesis for growth and work closely with the wider business (Marketing/Product/Data/Clinical) to test hypothesis
  • You’ll help make business cases for identified opportunities and you will present those to relevant stakeholders accordingly
  • Production of daily, weekly and monthly reporting and attending weekly/monthly internal and external meetings to present initiative updates to make sure aligned activities are delivered in time 
  • Ad-hoc analysis to spot trends, opportunities and share insights both internally and externally
  • Assist in other pharmacy activities and projects where necessary

Experience and qualifications:

    • Bachelor or Master degree in health administration, economics or (digital) healthcare marketing
    • Very good knowledge of the German health care system and relevant regulations
    • Working to beat company goals and business metrics
    • Data analysis to help identify and deliver improved outcomes (we’re seeking a creative thinker with an analytical mindset)
  • 2-3 years digital marketing experience across different channels would be a bonus
  • Producing impactful presentations and visual reports as well as an ability to present and communicate effectively (strong PowerPoint and Excel skills required)
  • Strong communicator and collaborator, able and willing to engage with stakeholders across multiple business areas and levels of seniority, both within Zava and our pharmacy partners
  • Ability to negotiate and influence in a positive way to drive the desired outcomes
  • Ability to multi-task and determine priority projects and assignments
  • Delivery focused and results oriented, with a ‘can-do’ and ‘will-do’ attitude
  • Developing formal recommendations for presentation to senior leadership teams 
  • Manage a robust project governance framework to provide assurance to the senior executives of both sides 
  • Fluent in English and German

Added bonus if you have experience:

  • Experience in the medical/wellness vertical is a bonus
  • Looker and Google Analytics tools
  • Online and local Pharmacy market experience 

Benefits from the day you join:

  • 29 days holiday with an extra day off for your Birthday
  • Remote flexible working
  • Macbook Pro
  • Exclusive employee discount platform 
  • Preventional sports courses
  • Headspace premium membership 
  • Berlin: Office right in the heart of Berlin - Prenzlauer Berg
  • Hamburg: Dog friendly office with a barista quality coffee machine in the heart of Eppendorf, directly located at Eppendorfer Baum

Additional benefits following probation period:

  • €550 training budget per year (after 3 months) 
  • Company sabbatical after 2 years
  • Opportunity to work abroad for 2 months each year
  • Opportunity to relocate to one of our global offices (dependent upon meeting eligibility criteria)
  • Enrolled on discretionary company bonus scheme

Core working hours

Our core business hours are 9am - 6pm, although flexible working arrangements are available upon agreement with your line manager.

Research shows that generally, men are happy to apply for positions where they fit 60% of the requirements or higher, whereas women and underrepresented groups often will not apply unless they fit the requirements almost entirely. If you think you’d be great in this role, even if you don’t match all the requirements we have listed, we’d still love to hear from you!

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