Business Operations Director

Hi there!

We're looking for a new leader in the Business Operations department to lead one of Zapier’s most strategically important cross-functional projects. As Business Operations Director, you will be directly responsible for owning the strategic vision and results for verticalization —  i.e., how Zapier can attract and expand usage among users in key roles such as marketers, IT professionals, etc. To do so, you will have develop and execute on a cross-functional roadmap that spans multiple teams including content marketing, advertising, email, website, product, sales & success, and more. You’ll hold teams accountable on outcomes that impact Zapier’s financial success, and as you ramp up, you’ll be tasked with adjusting the strategy as it relates to Zapier’s long-term plans.

If you’re interested in growing your career at a fast-growing and profitable startup, then read on… We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

You’re a skilled generalist. Our Biz Ops team is a collection of generalists who can work across the organization, but we also have a T-shape to our experiences that complement each other. You have 8+ years of experience as a general manager, consultant or an entrepreneur. We’re looking for a business leader who can get up to speed quickly on a wide range of business needs. Deep experience in a particular space will be valuable, but you’ll be asked to stretch outside any single department in the company. You’re more likely to be successful in the role with more experience navigating different areas of the business. You’ll need to be effective in an unfamiliar area quickly and help set strategy. You also need to be able to transition quickly from big picture strategic thinking to tactical execution. This role will rely on you for both.

You love to drive results through planning and reporting. You get results and understand how to leverage the planning, reporting and operational cadences around the business to drive cross-functional teams to deliver on their goals. You'll drive a set of weekly, monthly, and quarterly planning and reporting rituals with collaborators from around the company to ensure that your strategic objectives are progressing appropriately, or adjusting as needed.

You believe relationships are critical to success. This role will be responsible for outcomes of projects but will have no direct-line manager authority. You need to be able to help teams deliver their best work and accomplish their goals without relying on org-structure authority. You'll influence through ideas, facts, and data.

You’re data-focused. Zapier is a data-driven organization and we need this person to help guide conversations. If you need data you should be able to self serve a lot of it and ask the data team well-formed questions when you need something deeper. If there’s no data person on the call, you should be the most data-comfortable person participating. You’ll be expected to be able to do your own reporting and analysis regularly, with support from the data team on the hardest problems. It’s ok if your tool of choice is excel or google sheets, but even better if you’re confident in data warehouse and data visualization tools like SQL (we use redshift), Looker, or similar.

You understand the importance of speed and iteration. You should have a bias for delivering work as fast as possible. Once you get feedback, you should be comfortable iterating (or even wholesale throwing out) your prior work in the face of new information. This team spends lots of time on new concepts so being willing to try new things in short periods is valuable. We’ve iterated through several planning cadences over the years.

You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. This role will often need to write company-wide communication on a mix of important and sometimes nuanced subjects. You need to be clear, concise, and understand that the reader’s time is more valuable than your own.

You’re solid at time management. You’ll juggle a variety of fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. Process and organization will help you succeed in this role.

You have experience working with two or more of the following: Product, marketing, and/or customer success/support team. Even better, you have strong understanding of marketing channels

 

Things You Might Do

  • Partner with our CRO and Head of Sales & Success to craft the go-to-market vision across marketing, sales, and success on how to best deliver to key roles
  • Work with our Head of Advertising to come up with new ad creatives across search, social, podcast, radio, TV, and more to reach a larger and more relevant audience
  • Collaborate with the Content and Events team to explore the right content marketing and events sponsorship strategy
  • Partner with our Product Marketing team to study different personas who might buy and/or use Zapier, or even redefine our opportunity set
  • Work with our Engineering, Product, and Design teams to ideate, prioritize, and build features that will help us better deliver experiences by role
  • Improve the cadence of our weekly, monthly, and quarterly reporting cadence
  • Work with FP&A to forecast the financial impact of efforts across teams
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

 

The Whole Package

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier offers:

  • Competitive salary and bonus program
  • Equity for All: Stock options (or equivalent) for every Zapien
  • Healthcare + dental + vision coverage*
  • Fertility and Adoption Assistance
  • Retirement plan with 4% company match*
  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice
  • Annual all-company retreat
  • 14 weeks paid leave for new parents of biological or adopted children
  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
  • Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
  • Opportunity to work with Zapier’s amazing partners network


*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

 

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

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