Company Profile and Mission

Launched in 2014 at Imperial College London, Yoyo Wallet has become the UK’s fastest growing mobile wallet by expanding across hundreds of University and Corporate locations. We are an app allowing consumers to pay for things using their phone while they collect stamps or points – all in the app! No need to carry many loyalty cards. Retailers in turn, learn more about their customers which allows them to offer in app deals for their loyal customers. Founded by Alain Falys and Michael Rolph, Yoyo has raised significant funding ($15m as of September 2015) and built a team of energetic entrepreneurs who know how to get things done.

Now in our 3rd year, we are in over 60 UK Universities, over 150 Corporate locations and have a global presence with business in the US, Ireland and Singapore. With so much potential ahead, Yoyo is looking for a dynamic Operations Lead to join the Finance and Operations Team. If you are looking to join a fun, fast growing FinTech firm, keep reading.

 

Role Objectives

Based in Fitzrovia, the heart of London, the Operations Lead will work closely with and report directly to the VP of Operations and Finance to ensure that Yoyo Wallet is armed with the best in class operational infrastructure to scale the platform whilst adhering to product requirements and optimising the customer experience.

 

Job Specifications

  • Responsible for the day to day management of the Operations team and all operational functions and processes, relating to customer support, client support, service delivery, campaign setup, implementation, fraud monitoring, KYC, and internal process management
  • Lead the creation, implementation and iteration of new logistical processes and solution design related to product launches
  • Review operational and financial policies and processes and ensure adherence for regulatory compliance
  • Ensure timely and zero-defect service delivery to clients and relevant stakeholders within the business
  • Work with Finance team to ensure timely and zero-defect billing and disbursal practices are carried out
  • Maintain a strong positive feedback loop between the Operations function and Sales, Marketing and Product
  • Deliver regular comprehensive operational reporting to the EMT
  • Work with Operations Manager to create, implement and maintain seamless internal processes relating to fraud monitoring, customer/client KYC and procurement
  • Sole responsibility for ensuring internal system access is granted to new joiners and offboarded appropriately.
  • Work with VP Ops & Finance to optimise project management, BAU workflows and inter-departmental communications, and oversee general functioning of Operations team, functions, and policies from a strategic perspective

 

Requirements

  • 5+ years’ experience in designing, migrating and scaling core processes in a highly transactional digital environment
  • Able to demonstrate examples of effecting strategic operational change to adapt for scale, lower operational cost, or support a product-focused goal (e.g. reducing barrier to conversion) - covering analysis, solution design, implementation and rollout
  • Built operational teams across different disciplines (customer support, service delivery, onboarding, administrative)
  • Demonstrable experience and knowledge of optimising various operational functions across a scaling organisation is an asset
  • Strong interpersonal communication skills with an entrepreneurial outlook and spirit
  • Technically savvy with resilience to work in a complex environment with competing deadlines
  • Excellent attention to detail, self-motivated with strong analytical and problem solving abilities
  • Desire to work in a fun, fast-paced and results driven environment where effective teamwork and collaboration is essential
  • Demonstrable experience and knowledge of optimising various operational functions across a scaling organisation is an asset
  • Experience working in a consumer-facing payments-related or ecommerce business is an asset
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