Please click here to apply!
You Health Medical Groups is seeking a dedicated and compassionate Registered Nurse (RN) to join our dynamic team as a Care Coach. This role will facilitate seamless communication between patients and healthcare providers, ensuring that patients receive a world-class patient experience through the Hims & Hers telehealth platform.
Telehealth providers serving patients on the Hims & Hers platform are employed by You Health Medical Groups. The Hims & Hers Telemedicine team handles the business operations, allowing you to concentrate on delivering top-notch patient care.
Responsibilities:
- Provide individualized health coaching tailored to each patient's unique needs, preferences and circumstances, ensuring a world-class patient experience.
- Communicate clearly and empathetically to address patients' questions and concerns.
- Consistent utilization of protocols and standard operating procedures (SOPs) to ensure compliance and consistency in operations.
- Serve as a primary point of contact for patients using our telehealth services, providing support, guidance, and assistance throughout their healthcare journey.
- Foster effective communication and collaboration between patients, healthcare providers, and members of the Hims & Hers support team to help patients get the answers they need.
- Document patient care and guidance in the patients’ EHR in accordance with medical standards.
Qualifications:
- Registered Nurse (RN) license.
- Diploma in nursing or related field.
- Previous experience in healthcare administration and/or patient coordination. Experience with Mental Health, Obesity Management, and/or Weight Management patients is a strong plus.
- Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information.
- Proficiency in using telecommunication technology and electronic health record (EHR) systems.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Commitment to patient advocacy, privacy, and confidentiality.
- Knowledge of healthcare regulations and compliance standards (HIPAA, etc.).
Benefits:
- Malpractice insurance and tail coverage provided
- Comprehensive clinical guidelines and additional training
- Support from a telemedicine operations team dedicated to assisting and improving the provider experience
- Software and technology support
Please click here to apply!
We are dedicated to building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
You Health Medical Groups is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other status protected under federal, state, or local law.
You Health Medical Groups is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.
