We are seeking an experienced and dynamic Facilities Operations Manager (Global) to join our London office. This role offers an exciting next step for a seasoned multi-site Facilities Manager eager to advance their career. With a focus on innovation, cost efficiency, and operational excellence, this is an opportunity to make a significant global impact and help shape the future of our facilities operations.
In collaboration with the Director of Real Estate and the Global Head of Facilities, you will play a key role in supporting YouGov's dynamic growth in the years to come by leading and optimizing our worldwide facilities operations.
You will be responsible for overseeing daily operations, managing key vendor relationships, and implementing cost-saving measures, while driving ESG initiatives with a focus on sustainability and energy efficiency. Your knowledge and expertise will be crucial in elevating health and safety protocols, ensuring compliance with global standards, and enhancing space management to create an outstanding workplace experience.
In this high-impact role, you will work closely with global teams to align facilities operations with strategic business objectives and foster strong stakeholder partnerships. You'll be joining an ever-growing Global Facilities team with peers based all around the world, making it a truly global role.
Responsibilities:
- Manage and monitor the day-to-day operational activities of the team
Vendor and Supplier Management:
- Strategically evaluate, select, and manage vendors and suppliers globally, overseeing critical areas such as maintenance and operations, administration, and accounting.
- Implement robust contract negotiation strategies, cost saving measures, and stringent SLA adherence.
- Introduce a vendor performance scorecard system to enhance accountability and service quality.
- Conduct a comprehensive vendor risk assessment, mitigating potential risks and ensuring business continuity.
- Regularly review all contracts with a goal to achieve cost reduction through renegotiation of major vendor contracts.
ESG (Environmental, Social, and Governance):
- Lead the development and execution of department’s ESG initiatives, focusing on energy management, sustainability, carbon reduction, and single use plastic reduction as agreed with the ESG team.
- Establish departmental key performance indicators (KPIs) and metrics to measure the success of ESG programs.
- Manage global annual carbon footprint data collection to support reporting
- Oversee implementation of ISO14001 standards in the UK and develop roadmap to align the environmental management system globally
Health and Safety:
- Drive health and safety programs to the next level, encompassing ergonomic solutions, occupational health measures, fire safety protocols, and first aid preparedness.
- Ensure a proactive approach to compliance with global health and safety regulations and industry standards.
- Develop and execute a facilities risk management plan in the health and safety area
- Conduct a comprehensive audit and update health and safety protocols to meet or exceed global standards.
Occupancy Management:
- Introduce innovative occupancy and space management strategies, utilizing working arrangements and space utilization across the globe.
- Regularly review market trends and strive to enhance the employee experience through workplace design and social engagement initiatives.
- Conduct regular workplace surveys, addressing feedback and achieving a 90% satisfaction rate.
Office management and operations:
- Assume full responsibility for the office operations and seamless continuity of office as well as remote locations.
- Collaborate with executive leadership to align facilities operations with overarching business goals.
- Cultivate and maintain strong relationships with local stakeholders, government entities, and leaders, ensuring outstanding communication and collaboration.
- Act as a liaison between global facilities team and local teams, addressing concerns, , mitigate risks and foster positive partnership.
- Implement a stakeholder feedback mechanism, addressing concerns proactively.
- Accountable for providing first-line support for office-related queries and front-of-house services in local offices
Team Management:
- Lead the facilities teams, setting ambitious objectives and key results (OKRs) aligned with organizational goals.
- Conduct in depth performance reviews, mentorship, and skill development initiatives to foster a culture of excellence.
- Manage and monitor the day-to-day operational activities of the team
Qualifications:
- Proven and substantial experience in senior leadership roles within global facilities operations, demonstrating strategic vision and impactful decision making.
- Exceptional leadership and team management skills with a track record of leading high performance teams.
- Strong communication, negotiation, and interpersonal skills with a global mindset.
- In depth knowledge of industry best practices, compliance standards, and emerging trends in facilities management.
#LI-DF1
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
