YouGov has an exciting opportunity open for an Onsite Senior Desktop Support Technician to work with a small team to provide high level IT Support Globally across our EMEA region. You'll be Collaborating with IT team members to address complex issues and contribute to the development of IT solutions, also working closely with other departments to understand their technology needs.
What you will do
- Global Desktop Support – Provide 2nd and 3rd line end-user support for hardware, software, and network-related issues. Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA’s via the IT Support ticketing system. Provide out of hours support as and when required to perform system maintenance and upgrades. Be a trusted advisor and escalation point for the 1st and 2nd line support technicians
- Asset Management - Maintain stock levels across EMEA. Update and maintain the asset register. Prepare and image new machines and mobiles ready for new users including adding to MDM platforms. Manage the asset delivery and collection for remote joiners and leavers. Assist in the secure disposal of old hardware in line with security policies
- Hardware and Software Installation and Support - Install, configure, and maintain desktops, laptops, and peripherals. Install and upgrade software applications as needed
- New User Onboarding - Help onboard users to the company both physically and remotely across EMEA. Conduct training sessions for new employees on basic system functionalities
- Technical Documentation - Create and maintain documentation for system configurations, procedures, and troubleshooting steps. Ensure knowledge transfer within the team
- Remote Support - Provide remote support to global users, resolving issues through phone, email, or remote assistance tools i.e. TeamViewer
- Meeting Room and Video Conferencing Support - Provide support for meeting rooms and video conferencing systems across EMEA offices and help set up the Town Halls and other large meetings for executive staff
- System Upgrades - Assist in planning and executing system upgrades, including hardware and software updates. Ensure compatibility and functionality post-upgrade
- Security Compliance - Ensure all applicable assets have security applications and features installed in line with security policies
What you need to bring to the role
- Minimum of 4 years of experience in desktop support or a related field
- Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive
- Experience with VDI infrastructure is beneficial
- Experience in troubleshooting hardware, software, and network issues
- Excellent communication and interpersonal skills to provide effective customer support
- Basic understanding of IT security principles and practices
- Ability to work independently and as part of a team
It would be great if you had:
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Experience with Apple MacBook, iPhone’s and other Apple technology is beneficial
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
