YouGov are looking for a talented Key Account Director, you will be at the forefront of our dynamic and rapidly growing organization, playing a pivotal role in managing and expanding our most critical client relationships. Our company is embracing cutting-edge technology to enhance our market research capabilities, and we are in an exciting stage of growth. Your strategic insight and exceptional commercial and client service skills will be instrumental in driving this success. You will oversee a select portfolio of key accounts while leading and inspiring a small team of Account Managers to deliver outstanding results. Your leadership will be key in fostering a high-performance team culture where innovation, client success, and commercial growth are paramount.
Key Responsibilities:
- Client Relationship Management: Build and nurture deep, long-lasting relationships with key accounts, positioning yourself as a strategic partner and trusted advisor. Understand clients’ evolving business challenges and leverage our advanced technology solutions to deliver innovative, value-driven insights.
- Strategic Account Planning: Develop and execute tailored account plans that align with each client’s business strategy. Identify and capitalize on growth opportunities, ensuring that our services continuously meet and exceed client expectations.
- Commercial Growth: Drive revenue growth within your portfolio by identifying and pursuing new business opportunities. Utilize your commercial acumen and understanding of technological advancements to expand the scope of our services, deepen client engagements, and maximize account profitability.
- Team Leadership: Lead, mentor, and develop a small team of Account Managers, fostering a culture of excellence, collaboration, and client-centricity. Equip your team with the skills and knowledge necessary to deliver high quality service to our clients.
- Embracing Technology: Stay at the forefront of industry trends and technological advancements, integrating new tools and methodologies into client solutions. Guide your team in leveraging these to enhance client outcomes and drive innovation.
- Client Advocacy: Represent the voice of the client within the organization, ensuring that their needs and priorities are understood and met by all relevant teams. Advocate for client-centric solutions that enhance client satisfaction and deliver tangible business outcomes.
- Performance Monitoring: Regularly monitor and analyze account performance, using key metrics to assess client satisfaction and service effectiveness. Provide actionable insights to both the client and internal teams, driving continuous improvement and innovation.
- Reporting and Communication: Maintain clear, proactive communication with clients, providing regular updates on project progress, market insights, and strategic recommendations. Ensure that all client-facing deliverables are timely, accurate, and aligned with their strategic objectives.
- Cross-Functional Collaboration: Work closely with internal research, commercial & analytic teams to ensure seamless project execution and delivery. Facilitate collaboration between your team and other departments to deliver integrated, advanced solutions that meet client needs.
Qualifications:
- Experience: Minimum of 10 years of experience in key account management, client services, or a similar role within the market research or related industry. Proven experience in leading a team and managing high-value client relationships with success.
- Commercial Acumen: Deep understanding of market research methodologies and the ability to translate insights into actionable business strategies. Proven track record of driving revenue growth and expanding client portfolios.
- Leadership Skills: Demonstrated ability to lead and develop a small team of Account Managers. Strong coaching, mentoring, and team-building skills, with a focus on fostering a positive, high-performance team environment.
- Technology-Savvy: A keen interest in and understanding of how technology is transforming market research. Ability to guide teams in adopting new tools and methodologies to enhance client outcomes.
- Client-Centric Mindset: A strong passion for delivering top-quality client service, with a genuine interest in understanding and solving client challenges. Ability to build trust and maintain long-term client relationships.
- Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear, concise, and compelling manner. Strong negotiation and conflict-resolution abilities.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment. Flexible and responsive to changing client needs, market conditions, and technological advancements.
- Education: Bachelor’s degree in Business, Marketing, or a related field. A Master’s degree or relevant certifications are a plus.
Join our innovative and growth-focused team, where technology and top-tier client service intersect to shape the future of market research. If you are a strategic thinker, a proven leader in account management, and passionate about delivering outstanding client service, we want to hear from you.
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Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
