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Solutions Engineer

San Francisco, CA (Remote)

you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.

We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us!

 

About the Role

We are seeking a Senior Solution Engineer to join our dynamic team and play a pivotal role in driving the technical aspects of the enterprise sales cycle. This role is ideal for a seasoned professional with a strong technical background, exceptional communication skills, and a passion for solving complex business challenges. As a trusted advisor to prospects and customers, you will help shape the future of enterprise solutions by showcasing the value of our SaaS platform and ensuring seamless transitions to post-sales teams.

This candidate will be the first Solution Engineer at you.com. As such, an added focus will be on establishing the presales processes, driving clarity and discovering best practices, and then documenting clearly these processes to drive consistency and to prepare future Solution Engineers to ramp faster.

 
Key Responsibilities

  • Product Demonstrations: Deliver compelling, tailored product demonstrations that address customer needs and highlight the value of our solutions.

  • Training & Enablement: Educate evaluation teams on the product’s capabilities, ensuring they are equipped to make informed decisions.

  • Technical Overviews: Lead InfoSec and architectural discussions to address technical requirements and compliance needs. Able to understand the nuances of structured and unstructured data and use cases for Private RAG solutions.

  • RFP Responses: Collaborate with internal teams to craft accurate and persuasive responses to RFPs.

  • Workshops: Facilitate workshops to identify customer challenges, propose solutions, and quantify business value.

  • Customer Transition: Ensure smooth handoffs to post-sales Customer Success and Services teams for implementation and ongoing support.

  • Product Collaboration: Partner with Product Management and Engineering to align product capabilities with customer expectations and market demands.

 
Required Skills & Experience

  • Technical Expertise:

    • Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions.

    • Strong understanding of enterprise business processes and how technology can drive efficiency and innovation.

  • Professional Skills:

    • Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences.

    • Proven ability to build trust and credibility with enterprise customers.

  • Sales Acumen:

    • Experience in presales or solution engineering roles, with a track record of contributing to license deal wins.

    • Ability to identify customer pain points and articulate the value of tailored solutions.

 
What Success Looks Like

  • Consistently delivering high-quality product demonstrations and workshops that lead to successful deal closures.

  • Building strong relationships with prospects, customers, and internal teams.

  • Contributing to the evolution of the product by providing actionable feedback to Product Management and Engineering.

 
 

Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.

Salary Band

$195,000 - $225,000 USD

Company Perks:

  • Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions

  • Flexible PTO with 11 U.S. holidays observed and a week shutdown in December to rest and recharge*

  • A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*

  • 12 weeks of paid parental leave in the US*

  • 401k program, 3% match - vested immediately!*

  • $500 work-from-home stipend to be used up to a year of your start date*

  • $1,200 per year Health & Wellness Allowance to support your personal goals*

  • Chance to collaborate with a team at the forefront of AI research

*Certain perks and benefits are limited to full-time employees only

 

you.com is an E-Verify employer. We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.

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