Location: UK (Hybrid)
Department: Commercial (report to Commercial Head)
Hours: Full-time
About YLD:
Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, Porto.
About the role:
YLD are seeking a Senior Business Manager who can help drive a crucial part of our growth journey. We are a relationship-first business, and our partnerships are built on this very ethos. Our approach is personable, meticulous, and attentive. We operate on a culture of care both internally and externally and are seeking a Senior Business Manager with a mature and sophisticated approach to selling.
As a Senior Business Manager at YLD, your role is to hunt, establish and nurture client relationships that will result in new business across new logos and existing clients. You will engage with stakeholders at Director level and above.
About you:
We believe that trust is the very foundation of long-standing and strategic relationships. Strong individual professional brands are therefore hugely important at YLD, and the bare minimum required to be successful in the role.
The true test of any successful Business Manager at YLD is the ability to become a confidant and trusted advisor to C-level stakeholders in your industry.
Your role as Business Manager is as integral internally as it is externally. The same skill set is required to manage internal stakeholders and help inform the business in the appropriate ways. To grow YLD’s presence means to grow YLD.
As you are instrumental to the growth of YLD, you must be able to thrive in a fast-paced, demanding and frequently evolving environment.
Your day-to-day responsibilities will look like this:
Relationships:
- Participate in regular in-person client meetings and conducting client pitches as well as organize/host weekly/monthly events;
- Understand client value/goals and be able to articulate these back to the business to ensure an aligned approach to deal closing;
- Continuously expand your contact list via the method of territory plans;
- Build strong relationships with the Senior Leadership across all YLD functions (technology, design, delivery, operations, finance) through the reliability of your professional brand;
- Work closely with Client Partners assigned to each client project to ensure transparency, and alignment on the health of the partnership and the potential areas to sell into;
- Work closely with internal teams.
Innovation & Strategy:
- Have a broad understanding of all our business propositions to initiate conversations with a stakeholder;
- Understand each client’s business objectives and overall strategy and how these tie into their overall technology roadmap with the help of our expert technology, solutions, and delivery teams;
- Be able to eloquently present these back to your client with the appropriate internal stakeholders;
- Identify new needs within clients.
Commercial:
- Be the creator, chairman, and facilitator for the end-to-end sales process to close new business opportunities;
- Adhere to our pre-sales standard and process;
- Optimize the sales process/strategy;
- Conduct stakeholder maps and assign YLD leaders to senior decision makers within your client to bring the right level of focus, influence, and attention to the opportunity and maximise its likelihood of closing.
Data:
- Following a forecast mentality, you’ll be attentive to data and will work in leveraging it for commercial purposes.
You’ll have the following skills and experience:
- A strong presence (both in person and on-screen);
- Experience in communicating and establishing successful relationships with clients at C-level and facilitating end-to-end sales processes;
- Completing a lengthy list of tasks, all with the same level of urgency;
- Being pushed out of one’s comfort zone;
- A genuine energy for winning stakeholders over;
- Used to challenging the status quo;
- A mature and strategic approach to pitching;
- Previous experience in a similar tech set-up.
While technical and/or delivery knowledge is not required, an understanding of the business landscape YLD operates in, as an embedded, long-term strategic partner is required. A long-term and strategic solutions-selling mindset is a must to cultivate the right relationships for YLD.
You’ll be:
- An excellent communicator with great organisational skills;
- Autonomous, proactive and a self-starter;
- Able to constantly push yourself out of your comfort zone;
- Collaborative;
- Creative and independent thinker, with a solutions-oriented mentality;
- Positive and energetic;
- Reliable.
As well as the chance to work with a forward-thinking, ethical, and fun group of people, you’ll also get:
- Company Private Health care (currently provided by BUPA)
- Enhanced fully paid maternity and paternity leave for up to 6 months
- Company’s Pension Scheme
- 25 days annual holiday (excluding Public Holidays)
- £2000 annual allowance for Training/Conferences
- £300 annual allowance for additional hardware
- Mental Health support: access to Spill app
- Meditation/Sleep support: Headspace or Calm app subscription
- Bonus (depending on Company performance and results)
- Company laptop
- Generous referral schemes
Our typical Recruitment Process looks like this:
- 1st Interview with someone from the Talent team (30/45 mins)
- 2nd Interview with the Commercial Head over zoom (45 mins to 1h)
- In-person interview with the Commercial Head at our offices (1h)
- Final stage interview with Commercial Head and Managing Director (1h)
We live and breathe our values, and know you will too:
- Growing every day
- Including everyone
- Relationships built on honesty and ethics
- Inspiring solutions
- Winning together
We’re an equal opportunity employer and value diversity of all kinds. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. We also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.
