The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.
As an Associate Implementation Manager you will support the Yext Mid-Market channel by leading client implementation projects as a member of the Implementation Services team. You will be directly responsible for implementing and project managing a number of our Mid-Market channel implementations. Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on intelligent search, as we work to hit aggressive goals.
- Document and organize business requirements from Yext Clients in order to lead implementation project planning and solution design
- Build and lead communication strategy during client on-boarding period
- Analyze and cleanse client data files to identify duplicate records, missing fields, inaccuracies or other items to flag to clients for review
- Determine initial data mappings and field configuration strategy for the client’s Yext Platform
- Prepare project kick-off materials including powerpoint or google slide templates customized appropriately for each client and project
- Leverage Yext Technology to Scan and Match client entity data to appropriate results from intelligent search partners
- Prepare user and training documentation as necessary
- Develop expertise in the configuration of Yext products and technology
- Improve and refine our implementation process by proactively identifying inefficiencies and working with the team to find solutions or automate processes
- Lead as-needed team wide strategic projects
- Deliver meaningful product feedback to leadership and relevant teams
- BA/BS degree or similar college level education
- 1-3 Years of experience in Software Implementation, Consulting, or similar client facing roles
- All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered
- Proficiency in data analysis and manipulation with Excel
- General understanding of relational databases
- Detail-oriented, organized, process-driven
- Basic Project Management skills and Presentation skills
- Effective interpersonal skills; along with the ability to communicate complex ideas in written and verbal format to external stakeholders
- Ability to work quickly and accurately in a high-volume environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
- Interest in technology
Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.