Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Thomas, A Xometry Company is the number one advertising platform and digital marketing service provider for manufacturing businesses looking to drive opportunities from our Thomasnet.com audience of 1.4M+ highly qualified procurement professionals and engineers, and grow their own website audience to scale their business. Our product and service suite is designed to help suppliers attract, convert, and retain customers in the industrial space.

As an Account Management Associate, you will work with North American manufacturing companies to understand their needs, help them maintain their strategy to generate new opportunities, and retain the current customer base. The ideal candidate will ensure current customer satisfaction of their Thomas services. They will listen to identify potential customer needs that will require a change to meet customer goals.   The ideal candidate loves to engage a current customer base to ensure the success of their customers. If you’re a customer focused account manager, who consistently closes while maintaining an organized workflow, then we want to hear from you!

Responsibilities:

  • Sales opportunities focused on closing existing business, ensuring execution of customers needs, contract expectations, and ability to identify upsell initiatives
  • Manage contracts and business relationships in order to meet or exceed monthly and quarterly sales quota objectives
  • High volume account management responsibilities will demand the highest level of speed with systems and tools.  This AM will manage hundreds of existing advertising clients with the primary goal of exemplary retention levels and a secondary goal of identifying account growth opportunities.
  • While managing a large workload for retention, this Account Manager will be seeking upsell opportunities and, with a team mindset, be able to seamlessly hand off upsell opportunities to Account Executives.
  • Meet or exceed monthly, quarterly and annual target revenue goals
  • Proactive clear and concise communication with clients and accounts to ensure satisfaction with Thomasnet programs on a regular cadence
  • Utilize Salesforce CRM to document and track customer projects, and work with internal and external stakeholders
  • Ensure all advertiser inquiries, requests and concerns are resolved in an urgent, professional and personable manner
  • Provide compelling product demos emphasizing service value and benefits, discussing contract terms, quoting prices, and closing sales
  • Other duties as assigned

Qualifications:

  • Bachelor’s degree preferred
  • 1+  years of  experience in a account management role with closing experience (B2B sales experience is preferred)
  • Self-starter mindset with an inquisitive approach 
  • Basic project management and time management skills
  • Prior Hubspot and Salesforce experience required
  • Familiarity in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting
  • Understand how technology products and services and solutions can solve business problems
  • Coachability: you bring a growth mindset every day and feel excited to learn from your peers! Feedback empowers you
  • Commitment and curiosity to stay current with industry trends
  • Must be able to work onsite 4 days a week from our office

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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