Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking an experienced Collections Specialist to join our Finance team. In this role, you will be responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices, and maintaining positive relationships with our valued customers. As a Collections Specialist, you will play a crucial role in supporting Xometry's financial health and growth.
Responsibilities:
Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations
Leads the debt collection process for assigned customers
Reconciles accounts when necessary to collect open balances
Keeps detailed notes and records of all communications and actions
Works with sales and other departments to ensure invoices are paid
Notifies sales when accounts are past due and or being placed with the collection agency
Works with coworkers to set debt collection strategies
Answers questions customers have about billing statements/open invoices
Keeps track of payment due dates and sends reminders
Updates the account status when the debt has been paid
Investigates billing errors and disputes and follows up with customers
Sends necessary paperwork to customers
Maintains confidentiality and the utmost discretion
Timely escalate relevant issues and/or negotiate payment plan based on the department’s processes and procedures and/or consultation with the supervisor as applicable
Qualifications:
Minimum of 2 years Collection experience
Ability to work within a fast-paced, goal-oriented collections department. Placing a high-volume of phone calls to delinquent clients based on the contract terms and follow-up emails
Excellent organizational skills, including timely input into the system of brief, accurate, detailed & relevant notes of conversations and other correspondence; timely follow up on action items
Excellent verbal and written communication and follow-up skills
Proficient with Word and Excel and Salesforce/CRM
Multi-tasker, able to make independent decisions
Ability to establish good rapport with clients, sales, and other departments
#LI-Remote
Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.