XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.
XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.
We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.
About the role:
The Business Analyst will be instrumental in driving XO Health’s overall business architecture and its timely delivery. As a part of the PMO team, this person will play a lead role in working directly with the business leads to analyze and document business requirements, refining scope in the development stories and documenting the associated test requirements to ensure XO’s success. The Business Analyst will help to implement strategic initiatives and will support in setting the tone for day-to-day inner workings of internal teams and clients, and ultimately ensures a positive, productive atmosphere.
In this role, you will:
- Requirements Gathering – Elicit, analyze, and validate the business needs across business units with multiple subject matter experts involved. Challenge the subject matter experts to ensure the right decisions are made. Manage and avoid scope creep by elegantly raising up to lead SME and escalating to project manager(s), manager and/or key stakeholders, if needed.
- Workflow Design – Understand workflow design and documentation. Collaborate with business owners, partners, architects, UI designers to develop automation and workflows that will put the right task in the right hands at the right time.
- Collaboration – Collaborate with the project manager, stakeholders, subject matter experts and the technology team to promote an environment of collaboration and willingness to listen fostering a collaborative working environment.Collaborate with internal and external organization members.
- Meeting Coordination – Assist project manager with coordination of internal resources for flawless project execution. Assist with coordinating meetings for internal stakeholders, subject matter experts, technical team resources, if applicable. Ensure appointed resources are available to participate in all project meetings.
- Project Documentation – Assist with the creation of the project plan to track a project’s progress. Be responsible for writing clear and well-structured business requirement stories.
- Testing - Create written acceptance criteria and testing scenarios that follow Agile best practices. Assist business partners with User Acceptance scenarios and testing to mitigate risk. Continually test business processes to recommend improvements.
- Trouble Shooting – Conduct system audits using analytics to maximize effectiveness and efficiency. Respond to questions and issues quickly to avoid potential operational and financial mishaps. Identify substandard system processes through evaluation of real time data or other more hands-on approaches.
We’re looking for people who likely will have:
- Experience creating business requirements, requiring the delivery of enabling technology, including digital experience, multi-channel engagement tactics and satisfaction.
- Experience handling multiple projects at one time with multiple external partner involvement.
- Experience working in an Agile environment. Understands the Agile project lifecycle.
- Experience in the use of standard processes and templates to accurately and concisely write requirements.
- Bachelor's degree or equivalent experience preferred.
- Recent experience in healthcare and/or life sciences as a Business Analyst for large, complex projects.
- 7+ years’ experience as a business analyst or subject matter expert.
- Demonstrates experience in capturing and documenting business workflow, test scenarios, and ongoing process improvement opportunities.
- Excellent analytical and modeling skills.
- Ability to problem solve while demonstrating influencing skills.
- Ability to reduce manual intervention by offering more automated suggestions/ideas.
- Ability to establish and maintain effective relationships to gain trust and respect.
- Ability to build strong, constructive relationships to foster collaboration and cross-functional thinking.
- Excellent interpersonal, written and communication skills.
- Experience with Monday.com, preferably.
- Experience with JIRA and Confluence.
XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.
