Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

About the Job

Merchant Onboarding Operations Lead is primarily responsible for ensuring a seamless onboarding process by driving the necessary management and improvements. This role includes:

Minimum Qualifications

College graduate
2-3 years of work experience
Experience in fintech/banking operations, preferably in the client account opening and pre-requirements process

Preferred Qualifications

Experience in project management and/or customer experience
Based in Manila, Philippines

Responsibilities

Analyse and identify potential problems and improvements in Merchant Onboarding processes, as well as propose approaches to the problems and improvements
Self-evaluate and report the progress of their projects in a measurable and accountable manner
Assess risk when onboarding decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit
Manage relationships with various internal stakeholders
Apart from the initiatives, this role will have regular shifts:
- Conducting business profile reviews for all merchant accounts
- Review all information and documentation ensuring compliance with AML, local regulations, and Xendit standards
- Process cases based on the priorities set by the team
- Communication with channel partners to execute and improve onboarding
Able to use word processing software such as Google Docs, Slides, and Sheet comfortably
Preferably, possessing some experience in people management
Do whatever it takes to make Xendit succeed

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