Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
Apart from our payment gateway services, we also provide financing to help customers. GMF, Xendit's proprietary financing arm holding a multifinance license from OJK, is dedicated to providing essential financing solutions to startups and small businesses. We empower these businesses with much-needed capital, enabling growth and improved cash flow, resulting in mutual success.
About the Job
Join our team as a Lending Collections Manager, playing a pivotal role in our lending business to optimize our collections processes and ensure efficient recovery in Indonesia. You'll spearhead collections strategies, employing innovative approaches to maximize debt recovery while maintaining positive customer relationships.
Minimum Qualifications
- 3+ years of hands-on experience in collections and recovery in productive loan industry in Indonesia
- Professionally certified to carry out debt collection activities in Indonesia as a collections manager
- Based in Jakarta and able to travel within Indonesia
- Proven ability to develop and execute effective debt recovery strategies for business loans, minimizing losses and handling overdue accounts
- Strong written and verbal communication skills in Bahasa Indonesia and preferably English
- Understanding of regulatory guidelines and practices governing debt collection processes in the Indonesian lending landscape
Preferred Qualifications
- Risk management
- Ability to bring innovative approaches to debt recovery, such as through leveraging technology
- Experience with dealing with both internal and external resources in recovering overdue receivables
- Strong knowledge of available legal and other remedies including various types of collateral
Responsibilities
Effective Debt Recovery Management
- Recover cash from overdue accounts through skilled negotiation
- Develop, refine, and execute ways to maximize debt recovery while maintaining positive customer relationships even in challenging debt collection situations
Process improvement
- Push for changes to our policies, product or process to early-detect & solve for distress, avoidance and fraud
Adherence to regulatory compliance
- Ensure compliance with regulatory guidelines and practices governing debt collection processes within the Indonesian lending landscape
- Uphold ethical and legal practices in debt collection procedures, adhering strictly to regulatory standards and guidelines
