Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

About the Job

Join our team as a Lending Collections Manager, playing a pivotal role in our lending business to optimize our collections processes and ensure efficient recovery in Indonesia. You'll spearhead collections strategies, employing innovative approaches to maximize debt recovery while maintaining positive customer relationships. 

Minimum Qualifications

  • 5+ years of hands-on experience in collections in multifinance or productive loan industry in Indonesia
  • 1-2 years of managerial experience
  • Professionally certified to carry out debt collection activities in Indonesia (e.g. SPPI)
  • Based in Jakarta
  • Demonstrated proficiency in maximizing debt recovery while preserving positive customer relationships
  • Proven ability to develop and execute effective debt recovery strategies, minimizing losses and handling overdue accounts
  • Strong collaboration and communication skills to work effectively with internal teams and stakeholders
  • Understanding of regulatory guidelines and practices governing debt collection processes in the Indonesian lending landscape

Preferred Qualifications

  • Ability to bring innovative approaches to debt recovery, leveraging technology or new methodologies for improved results.

Responsibilities

Optimize Debt Recovery Strategies

    • Implement innovative approaches to maximize debt recovery
    • Develop and execute inventive debt recovery strategies, leveraging technology or novel methodologies to improve outcomes while preserving positive customer relationships

Effective Debt Recovery Management

    • Drive results by efficiently handling overdue accounts, minimizing potential losses, and ensuring effective debt recovery
    • Develop, refine, and execute strategies to optimize debt recovery while prioritizing customer satisfaction, fostering positive relationships even in challenging debt collection situations

Regulatory Compliance Adherence

    • Ensure compliance with regulatory guidelines and practices governing debt collection processes within the Indonesian lending landscape
    • Uphold ethical and legal practices in debt collection procedures, adhering strictly to regulatory standards and guidelines

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