This is a great opportunity for a Senior Account Director to lead on large accounts within our Congress and Events team.

You will be part of our Client Engagement Team that leads large accounts at Inizio Engage XD level. This includes:

  • Accountability for growth, both by increasing volume or diversifying services with existing buying points and building relationships with new buying points within your clients organization
  • Build a strategic understanding of the client's business and where XD's capabilities can support
  • Partner with subject matter experts in the service lines to shape opportunities and solutions to client problems
  • Stewardship of MSAs, ensuring adoption of Service level agreements, ways of working and processes
  • Onboarding new client contacts into the agency at an XD level

The Senior Account Director reports to a Client Engagement Director and is responsible for a multi million dollar portfolio of business and direct reports commensurate with the shape of this business (e.g. SAD / AD / SAM / AM)

You will be focused on Congress, meetings and events workstreams for one of our global Pharmaceutical accounts.

What you'll do …

Account Leadership

  • Be an ambassador for the agency within the client and wider Inizio organizations,
  • Ensure the wider agency team are set up for success on your account, either directly or by mentoring your direct reports to lead the way with great briefs and a clear point of view on the client need and perspective on value.

Client & Internal Relationships

  • Establish the agency as a trusted client partner with both direct clients and procurement partners. This will include leading Business Review Meetings, and partnering with subject matter experts to bring value additive thinking to your clients.
  • Foster collaborative, productive relationships across IEXD, including:
  • Build an understanding of our several specialisms and consulting the right subject matter experts at the right time
  • Ensure the nominated ambassadors for your account(s) and project teams are versed in your client context (business, brand, MSA, Service level agreements processes)
  • Promote a culture around your accounts that guides the delivery of projects,
  • Navigate any internal friction to a deliver a positive outcome for the client and learnings for the agency
  • Manage team members, putting onboarding plans and career pathways in place, supported by clear goals and structured check ins following guidance set out by the Heads of Client Engagement

Commercial Accountability

  • Maintain an understanding of the component parts of your account's forecast and partnering with your service line counterparts to plan for growth and any shortcomings.
  • Have a point of view on opportunities and whether or not the agency should pursue them, considering strategic significance and commercial viability
  • Maintain Hubspot pipelines and XD forecasts following agency process

Agency Growth

  • Plan for growth with existing client partners / buying points
  • Identify opportunities for growth with new client partners / buying points (white space)
  • Build an understanding of the wider Inizio footprint on your accounts and how this can support IEXD Growth (and vice versa)
  • Identify marketing opportunities through case studies and client relationships to support growth across the agency
  • Lead pitches on your account and when relevant opportunities come into the agency, outside your account; following the agency pitch process and standards

What you'll need to have …

  • 5+ years experience leading accounts within the events and congress space.
  • Experience leading clients in both global and local roles, and an understanding of the nuances of both.
  • An understanding of working with "enabling functions" and end partners and comfort navigating the challenges the model can present an agency
  • Familiarity with pharma industry meeting formats, both external (HCP) and internal
  • Specific experience of Global Congress planning and delivery.


Benefits...

  • Great compensation package
  • 23 days' personal leave plus public holidays and volunteering leave
  • Private Medical Plan and Life Insurance
  • 401(K) Plan
  • Hybrid working

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning & training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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