CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.
We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.
Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low.
Join us on our journey… Let’s create something awesome, together, today.
About the role and team:
Senior Client Services Manager help our customers achieve their strategic objectives, while also driving value for CreateFuture. They are focused on growth across existing clients. They have a deep understanding of their customer's business and industry, building and maintaining strong customer relationships at every level. They are problem solvers, they ask questions, listen, think, and advise, bringing insight and experience. They work collaboratively and are able to align matrix teams around a common goal and/or outcome. They can manage the full sales cycle alongside overseeing a portfolio of accounts. This position is highly visible, directly contributing to the organisation's success by leveraging CreateFuture's services and propositions.
What you’ll be doing:
- Lead and manage the entire sales process including, but not limited to, identifying and qualifying the opportunity, developing the brief, building the pitch team, crafting a winning and differentiated proposal, managing the contracting process, tracking and reporting on deal progress, and mobilising the engagement team.
- Lead a portfolio of accounts; help your customers achieve their strategic objectives while also driving value for CreateFuture.
- Ensure that your client's needs are met, that they are happy with the services they receive, and that we are delivering to their expectations.
- Own and develop, in collaboration with your peers, Strategic Account Plans that align the wider business around the activities and investment needed to drive growth across an account.
- Develop teaming relationships and win strategies.
- Represent and enhance CreateFuture's reputation in the market through active participation and contribution to the broader technical community.
We’d love to talk to you if you have:
- Extensive experience working in professional services and/or custom digital product development businesses, with a proven track record of successfully selling solutions or services at an executive/C-level within the gaming industry.
- A deep understanding of the gaming industry, including current trends, challenges, and opportunities, with a strong network of contacts.
- A passion for digital products and technology, with the ability to talk with C-suite and senior stakeholders in client organisations, demonstrating an understanding of a range of product and technology concepts such as agile methodologies, design thinking, service design, MVP product development, and the benefits of a modern software development approach.
- Prior experience with clients in Financial Services, Public Sector, Consumer & Retail or Energy & Utilities is advantageous.
- A track record of either managing accounts/a portfolio of accounts with an annual revenue target of between £5m+.
- Evidence of building long-term, sustainable, and growing relationships through the length of relationships, margin targets, and YoY revenue growth.
- Evidence of delivering strategic outcomes for your clients through measurable outcomes and/or business value.
- Evidence of creating brand advocacy through a positive client NPS score or equivalent measure.
What we’ll offer you:
At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people.
Our benefits include:
- Total 35 days holiday (we have flexible bank holidays)
- Comprehensive private medical insurance
- Enhanced parental and adoption leave
- 1-1 professional financial coaching
- Pension - matched up to 5%
View our complete list of benefits here.
As this is a hybrid role, we’re looking for people within a commuting distance of our hub locations and who are flexible to travel to client sites and CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.
We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.
Next steps:
Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.
Our process:
- 30 minute call with our Talent Acquisition Team
- 1-hour Competency based interview
- 90 minute Panel Interview & Presentation
- 1-hour Values led interview
We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.
We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.
