Watch Officer (Security Operations Center Specialist)
xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.
xAI is seeking an engaging and professional security champion to support the ongoing growth of the organization’s security program.
Reporting to the Security Manager, the Watch Commander will help manage critical incident monitoring and response at xAI’s Memphis facility. The ideal candidate has a bias for action, is trustworthy, and consistently demonstrates excellence. Working with minimal supervision, they will regularly interface with key stakeholders and provide incident response direction toward continuously reducing security risks. The position may have direct reports based on the needs of the organization.
This is an in-person role based in Memphis, Tennessee, and may require minimal travel.
Responsibilities:
- Monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment
- Work with various security tools and technologies and will assist with requests via phone, email, and/or radio.
- Troubleshoot, assess, and triage security related issues as required
- Collaborate with other teams is essential for effective incident resolution.
- Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
- Conduct investigative video reviews and report findings
- Dispatch security, fire, EMS, or other response personnel as required
- Provide exceptional customer service while supporting external partners with requests via email and/or phone
- Assist in conducting investigations and update requestors Ina timely manner. Assist during afterhours with routine badging requests
- Monitor fire alarm systems, investigate and document as they come in to the internal fire team
- Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions
- Continuous learning and professional development to stay updated on the latest security trends.
Basic Qualifications
- 2+ years of experience in dispatch, call center, or a security operations center environment
- High school diploma or equivalency certificate
- Excellent verbal and written communication skills in English. Fluency in other languages is a plus
- Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
- Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
- Problem-solving analytical mindset
- Trustworthy and consistently demonstrates excellence
- Ability to work evenings and weekends as needed
- Personal integrity is crucial. This position is expected to maintain operational security and safeguard sensitive information.
Preferred Skills and Experience:
- 5+ years of law enforcement, emergency management, or military experience
- Public safety and emergency response experience, such as First Aid / CPR training.
- Strong training and instructor experience is a plus.
- Previously issued U.S. Government security clearance.
Additional Requirements
- Ability to work for extended periods of time standing, when needed.
- Ability to work evenings and weekends as needed.
- Position is subject to pre-employment drug screen and random drug and alcohol testing.
- Personal integrity is crucial. This position is expected to maintain operational security and safeguard sensitive information.
NOTE: This role will be a salaried position with the expectation to work an average of four twelve-hour shifts per week. Additional hours and or alternating shifts for coverage may be required. (Shift rotation and schedule to be determined once all roles on the SOC team are filled).
