Wrike is looking for a Senior Business systems specialist who thrives on supporting internal customers. If you are passionate about technology and eager to construct technical solutions that bolster our go-to-market strategies, we want to hear from you.
Job Scope and Accountabilities
- Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike) to manage their book of business, reduce churn and drive expansion
- Scope and deliver processes automations and technical projects from inception to maintenance
- Utilize industry best practices to configure and optimize Vitally and other customer success tools
- Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems
- Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation
- Create and maintain technical design documentation
Experience Requirements
- 4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support
- Proficient with integration platforms such as Workato, Zapier, or Boomi
- Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus
- Understanding of Sales/CS Engagement platforms like Outreach and Salesloft
- Proficiency in SQL, capable of writing complex queries for data analysis
- Experience working with APIs and Webhooks
- Great communication skills and a proactive approach to supporting internal customers
Team tech stack
- Salesforce
- Workato
- Vitally
- Wrike
- Salesloft
- Forsta
Interpersonal skills
- Excellent interpersonal, written, and verbal communication skills required with the ability to work within all levels of an organization
- Ability to learn quickly and adapt to new technologies
- Fostering a fun and productive team environment
Perks of working at Wrike
- Health insurance for you and your family
- SIM card with unlimited internet access for employees (provided during your employment)
- 21 paid vacation days
- 5 uncertified sick days per year
- 10 fully-paid working days of sick leave per year
- School allowance of up to €600 per month (for children at school age)
- Up to 18 weeks of fully-paid maternity leave
- 2 weeks of fully paid paternity leave. Enhanced four weeks of fully paid paternity leave will be available for employees after 6 months of continuous service
Your recruitment buddy will be Pavel Kucera, Technical Recruiter.
#LI-PK1
Who Is Wrike and Our Culture
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
