Ready to become a Wriker?
Wrike is on the hunt for an Order Management Specialist to join our dynamic team. In this role, you'll play a crucial part in streamlining our order processing system, ensuring accuracy, and enhancing customer satisfaction.
How we work:
- NetSuite/Oracle
- Salesforce CPQ
- Microsoft Suites (Word & Excel..etc)
- Wrike Management tools
- ZenDesk ticketing system
How You'll make an Impact:
- Review, validate, and process customer contracts in CPQ/SFDC system.
- Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.
- Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
- Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.
- Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.
- Validate or escalate exceptions and customization requests.
- Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.
- Help with system limitations and/or issues.
- Respond to customer queries and cancelation requests.
- Help with customer vendor forms.
- Provide coverage and support to the other members of the billing team when required.
- Other ad-hoc duties as assigned.
You'll achieve your best if you have
- Must be willing to support US working hours; 9AM - 5PM PST
- 2+ years of relevant experience
- Bachelor’s degree in Business, Finance, Accounting or related
- Fluent English
- Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
- Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.
- Great attention to detail and the ability to see the bigger picture at the same time
- Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.
- Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
You will stand out with
- Good understanding of the basics of legal contracts and revenue recognition basics.
- Experience with Salesforce CPQ
- Experience with NetSuite/Oracle
Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist
#LI-AS1
Who Is Wrike and Our Culture
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
