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Ready to become a Wriker?
How You’ll make an impact:
- Align Initiatives: Ensure all digital communication efforts align with company goals.
- Strategy Coordination: Evaluate and align digital communication efforts across teams.
- Customer Journey Mapping: Create and maintain detailed customer journey maps to visualize customer interactions and identify opportunities for improvement.
- Communication Audits: Conduct regular audits to understand objectives and eliminate duplicative efforts.
- Calendar Management: Maintain a centralized digital communication calendar for planning and scheduling.
- Personalization Strategy: Leverage customer data to implement personalized engagement strategies.
- Performance Metrics: Standardize tracking, analysis, and reporting of performance metrics.
- Feedback Loop: Establish and manage a feedback loop for continuous customer insights.
- Improved Customer Satisfaction: Ensure customers feel valued and supported through proactive engagement and tailored communication.
- Increased Customer Retention: Drive higher retention rates by providing an excellent digital experience for our customers.
- Team Collaboration: Encourage feedback and collaboration, fostering a continuous learning environment.
- Digital Initiatives & Events: Develop and expand impactful digital initiatives and events in partnership with the broader team.
You will achieve your best if you have:
- Bachelor's degree in Business, Communication, Marketing, or a related field.
- 5+ years of experience in digital communication or customer engagement.
- Strong analytical skills for tracking, analyzing, and reporting performance metrics.
- Proven ability to manage centralized communication calendars and streamline communication strategies.
- Excellent communication and interpersonal skills with a track record of successful team collaboration.
- Familiarity with digital tools and platforms e.g., CRM systems, marketing automation tools, analytics platforms (Salesforce, Marketo etc.)
- Design thinking and facilitation skills to drive innovative solutions and customer-centric strategies.
You will stand out with:
- Experience in the SaaS or technology-driven industry.
- Certification in project management or event planning.
- Proficiency in using Wrike for project management.
- Experience in Community engagement and fostering customer relationships.
Perks of working with Wrike
- 25 days of paid vacation
- Pension scheme
- Life Insurance plan
- Health Insurance
- Income Protection
- Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents)
- Bike to Work scheme
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
