Wrike is a work management platform that is transforming the way people work and collaborate. We are focused on top-notch engineering, design, usability and dedicated customer care with a diversified international customer base of 19,000 and growing daily. In 2017, Wrike was named to the Deloitte Fast 500 list of the fastest growing companies in North America for the third straight year.

Our mission is to make teams insanely productive and we're guided by our core values to Grow, Execute and Collaborate. While we’re scaling quickly (over 900 Wrikers across the globe), we work hard to recruit the right teammates who share the same core values, know how to get things done, and add to an awesome culture.
 
Our headquarters is in Downtown San Jose with several offices in North America, Europe, and Asia/Pacific. Wrike has earned best workplace awards such as “Top Workplace” and “Best Places to Work” consecutively and continues to produce and promote the best!

 

About the Role

We are looking for a Senior Solution Architect for the Wrike Professional Services team. In this role, you will play a leading role in the delivery of services to our key accounts in the region as well as actively contribute to the Wrike Professional Services strategy.
On any given day, you’ll be doing one, or all, of these things:
  • Leading the most complex professional services engagements for Wrike customers.
  • Work with both internal and external partners translating the customers business requirements into workable solutions with Wrike as an integral part of the end to end workstream
  • Working with customers to generate reference stories, and lead best practice creation
  • Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
  • Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding.
  • Acting as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resources to ensure on-time delivery of deployment milestones, trainings, and launch.
  • Scoping strategic Professional Services engagements and assisting the sales team in positioning the value of those services.
  • Building and configuring API integrations between Wrike and other solutions, such as BI, ERP, CRM, DAM, ITSM solutions etc.
  • Acting as a coach/mentor for team members in the organization.
  • Self-educating on work management methodologies, productivity hacks, and sharing that knowledge with the rest of the team

 

About You  

    • Bachelor’s degree
    • 10+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies.
    • Strong Understand of Digital Transformation programs within large organisaitons
    • Outstanding verbal and written communication skills.
    • Hands on experience with one or more EA frameworks like TOGAF, Zachman or similar a benefit would be beneficial
    • Experience with ITIL, IT4IT, Cobit would be beneficial
    • Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed.
    • Passionate about personal and team productivity
    • Proven experience in integrating multi-vendor IT systems and using APIs etc.
    • Excellent understanding of standard business process and organizational structure.
    • Experience of Marketing and creative team’ process is a plus
    • Strong experience in using project management methodologies such as Agile, PMI, Lean
    • Experience in managing change within organizations that are adopting new technology
    • Proven ability to coach and mentor senior colleagues
    • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience.
    • Excellence in foreign languages is a plus.
     
Possess qualities that make a good Wriker:
  • Critical thinker, generally curious—a true problem solver
  • Passionate about learning and improving every day, and motivated to excel
  • Open to feedback; coachable
  • Strong team player
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative

 

Perks & Benefits

At Wrike, you’ll benefit from unlimited PTO, medical & dental care, commuter benefits, daily catered meals & snacks galore, team off-sites & happy hours.

 

Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons in to the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Wrike are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.