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Wrike is a work management platform that is transforming the way people work and collaborate. We are focused on top-notch engineering, design, usability and dedicated customer care with a diversified international customer base of 16,000 and growing daily. In 2017, Wrike was named to the Deloitte Fast 500 list of the fastest growing companies in North America for the third straight year.

Our mission is to make teams insanely productive and we're guided by our core values to Grow, Execute and Collaborate. While we’re scaling quickly (over 800 Wrikers across the globe), we work hard to recruit the right teammates who share the same core values, know how to get things done, and add to an awesome culture.

Our headquarters is in Downtown San Jose with several offices in North America and Europe. Wrike has earned best workplace awards such as “Top Workplace” and “Best Places to Work” consecutively and continues to produce and promote the best!

 
About the Role

Wrike is looking for the Product Experience Analyst to partner with our client-facing and product delivery organisations in guaranteeing that our product development strategy is fully aligned with customer needs.

As a part of the Customer Experience and Strategy team within the global CSO (Client Success Org) function, you will be expected to manage and develop our internal processes which should allow us to better know and serve the customer.

Working collaboratively with cross functional teams, namely Customer Support, Customer Success, Product and Analytics, you will be responsible for the strategic leadership and tactical execution of product feedback collection, analysis and delivery. Your end goal is to help aggregate and drive our company-wide efforts in buidling products that respond to customer needs and use cases.

This role requires a combination of customer-facing experience, cross functional collaboration, data analysis, and strategic insight.

 

As a Product Experience Analyst you will need to:

  • Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike as a product to fit customer needs

  • Partner with our Markering, Product and Analytics teams in collecting customer insights data

  • Conduct regular analytics and reporting to support customer-driven product insights & ideas

  • Manage and supervise product feedback delivery from CSO to Product and Engineering teams

  • Help customer-facing functions with product feedback collection and processing

  • Maintain current product feedback collection tools and invest in their further development and automation

  • Develop new cross-functional relationships in the filed of customer product experience

  • Advocate for customers needs in meetings with Product and other internal stakeholders

 
About You
  • Experience in product management, product marketing or a customer-facing role

  • Experience with data analytics, specifically the ability to aggregate and identify key insights from data

  • Experience with project management and/or agile development

  • Experience working with a high growth SaaS product

  • Willing to dive into technical details of a product to understand it thoroughly

  • Excellent organization and time management skills

  • Excellent written and verbal communication skills

  • Strong team player

  • Ability to travel domestically and internationally

  • Fluent English

 
Perks & Benefits
  • Flexible work schedule
  • Comfortable office with massage chair, shower, kicker and XBox
  • Free office lunches for team members (+ tea & coffee)
  • Medical and dental care
  • Medical care for family and children
  • Partial compensation for parking
  • English classes in our office (including classes with native speaker)
  • Sports activities (football, volleyball)
  • Relocation bonus for candidates moving from other cities
  • Excellent opportunities for professional growth
  • Awesome corporate events that you won't forget

 

Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons into the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

 

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