Wrike is a leading cloud-based project collaboration software that helps thousands of customers in 55 countries manage their projects, businesses, and employees. It's loved by top brands like Adobe, eBay, Ecco, HTC, PayPal, and by startups around the world.
We owe this success to our talented and energetic team of smart, friendly, and professional employees, and we're looking for the same qualities in you! At Wrike, we believe that work should be both challenging and fun. We're growing rapidly and providing excellent opportunities for professional development.
Right now we're looking for a customer support specialist. As a part of our team, you'll be building relationships with our customers, helping them use the Wrike project management software, and assisting them any challenges they encounter. This includes answering technical and billing questions, discussing the benefits of the product to help turn prospective customers into paid customers, solving tickets, dealing with complaints, and further developing our knowledge base.
In short, you should strive to provide excellent customer service through email, chat, phone and social media. You should be friends with both people and computers. You should measure your success based on the customer’s success. You should aim to make every customer story end in happily ever after.
Required skills & experience:
- Fluent spoken and written English at an advanced level is a MUST;
- Higher education in linguistics/marketing/PR/IT, however, university students may also be considered;
- Excellent customer service skills: the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
- Ability to present ideas in user-friendly language;
- Ability to “sell" the product to customers who ask for comparisons with competitors;
- Ability to understand customers’ problems and offer a perfect solution for their unique needs;
- You are highly organized and great at keeping track of large and small tasks;
- You are an experienced PC user. Being a technical expert is not mandatory, but you should be able to grasp technical issues and understand their impact on the service being delivered to customers;
- A PC or Mac with internet access at home is a must.
- 9 pm - 5 am Monday-Friday
- You can work remotely, or in our comfortable office