About Us:

Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work.  The popularity of project based employment has introduced flexibility for both employers and employees but also added complexities from a compensation and administrative standpoint.  Our vertical fintech platform enables companies to seamlessly onboard, pay and insure their workforces.

We're building the best product for the entertainment industry but operate in a 50B market and have big goals we want to achieve. With over 130M USD raised from Tiger Global Management, Andreessen Horowitz, Equal Ventures, Uncork Capital, Jeffrey Katzenberg and CAA co-founder Michael Ovitz, we are at an exciting stage of growth and there isn't a better time to join!

The Opportunity – Customer Support Specialist (Remote - USA)

We are looking for an enthusiastic Customer Support Specialist to join our team. Reporting into the support organization, you’ll be tasked with ensuring our customers have their product questions answered and technical issues addressed. While this role involves a variety of different skills, the primary focus to work with customers to provide solutions for their continued success.

What you'll Do:

  • Provide daily support to Wrapbook customers as they leverage our product via Zendesk tickets
  • Troubleshoot issues to identify the root cause of a behaviour and next steps to a solution 
  • Managing your backlog of tickets and staying on top of responsibilities 
  • Surface trends and insights into what we’re seeing come to support to find long-term solutions 
  • Assist in developing a successful support team ensuring the best possible user experience 
  • Support with developing workflows and best practices for handling customer tickets thorough Zendesk, from how to respond to different types of issues, to how to produce said issues 

What you’ll Have:

  • You have 2+ years experience in customer support roles (or other relevant experience)
  • You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
  • You have an aptitude for problem solving
  • You have a voracious appetite to learn, are organized and able to prioritize effectively
  • You are tenacious, work hard and love working with other to achieve a common goal 
  • You’re extremely analytical, meticulous, and organized 
  • You are comfortable with the rapid pace and constantly changing landscape of an early stage startup

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

  • Minimum Time Off: Everyone is encouraged to take at least 3 weeks off annually. An easy way to remember this policy is "take what you need, check with your lead". It's really that simple.
  • Work from anywhere in Canada and USA
  • Health and Dental Benefits
  • Up to $1500 towards IT set up for your home
  • Up to 4% matching RRSP / 401K
  • Learning and Development Allowance
  • $150 Monthly Life Style Benefits

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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