WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Why we're hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is transforming to create our future IT together that will support the world’s largest creative transformation company.
As we continue this journey, we require a Microsoft Teams Voice Engineer to work across functions – developing, optimising and simplifying our Microsoft Teams Enterprise Voice and Teams Rooms products, to enable improved client delivery and employee experiences globally.
Reporting into the Lead Voice Engineer, you will design, build and manage platforms that will enable colleagues across WPP to collaborate effectively, and deliver seamlessly for their clients.
What you'll be doing:
- In this specific role you will be part of the team working to deliver a major project to replace a global Cisco voice platform with Microsoft Teams Enterprise Voice. You will work with the project and local teams to deliver this migration with minimal disruption to the business.
- Support the products and services lifecycle, including selection and introduction, growth and maturity, migration, and closure.
- Provide input into the design and deliver a ‘Best-of-breed’, cloud first, fully integrated voice estate.
- Liaise with the various support functions across WPP to define support processes for all products, ensure SLAs are met, and colleague feedback is acted upon.
- Deliver the technology scope for projects with telephony or meeting room requirements.
- Drive the maximum possible level of automation and instrumentation of the development lifecycle for these products in alignment with SRE principles.
- Adhere to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions.
- Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
- Apply broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shape and enhance customers' requirements.
- Consult and provide thought leadership for technical solution design, development, and deployment.
- Generate new ideas for changes and improvements to existing technologies.
What you'll need:
Skill Requirements
- Passionate about developing and supporting collaboration and productivity solutions and transforming colleague experience in large, global, matrix organisations
- Experience working in a multi-tenant O365 environment, managing Microsoft Teams Enterprise Voice and Meeting Rooms.
- Able to demonstrate strong operational grip and relentless focus on managing risk and security.
- Experience of smart collaboration solutions and supporting the build of new campuses and the shift to hybrid working
- Product Lifecyle Management/Ownership
- Solution Architecture and Design
- Product specialist engineering and support
- Stakeholder engagement
- Commercial Acumen
- Advanced research, analytical, and problem solving skills
- Advanced verbal and written communication skills
- Experience managing e911 requirements for North America.
- Understanding of Microsoft 365 partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Technical Skills / Certifications:
- Extensive operational experience within all areas of MS Teams and Teams Enterprise Voice.
- Powershell and graph scripting experience..
- Solid knowledge of VoIP protocols such as SIP, H323, Codecs knowledge and troubleshooting experience.
- Experience managing and maintaining Microsoft Teams Certified SBCs and associated networks.
- Strong understanding of country carrier SIP networks.
- Relevant industry certifications (e.g. Microsoft 365 Certified: Managing Microsoft Teams, Teams Voice Engineer, or Teams Voice Engineer, Expert).
- Knowledge of and experience using associated Microsoft Technologies; AAD, InTune, etc.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
