WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
What you will be doing:
- Manage core end-to-end People process design activities for Joiner / Mover/ Leaver for the WPP global People organization and its operating companies
- Partner with 3rd parties for operating model & related business processes to provide POV and insights into best practices and work performed is consistent with WPP’s Ways of Working model
- Partner with agency People Process Owners & Process Stewards to develop business processes and requirements which streamline current business processes, leveraging Workday HCM with a view to simplifying and standardizing across operating companies
- Work with the WPP and agency People key stakeholders across agencies to incrementally design and roll-out the People Ways of Working for People Operations, enabled by Workday and other technology platforms
- Partner closely with People HCM Technology team and Comms, Change & Training team to ensure alignment on the build/ development cycle and timeline
- Act as the global champion, providing coaching to Process Stewards on process design and change management tools to embed a continuous improvement mindset to teams who own the processes in our Global People teams
- Key contributor of process design and maintaining global standards for documentation (eg. SOP templates, user journey maps, training materials)
- Partner with Deployment Lead to ensure agencies are operationally ready for milestone activities and escalate to the Program team any upstream/ downstream dependencies that may impact end to end business processes
CHANGE MANAGEMENT
- Manage change impact assessments for agencies partnering with Process Stewards & Deployment Leads, identifying critical points of intervention & key messages which can be leveraged by the Comms, Change & Training team
- Partner with CCT team on strategy & plans to ensure adoption of new processes, roles & technology
- Continue to partner with Process Owners and People Operations leaders to diagnose change impacts and develop appropriate methods for intervention to drive adoption.
What you'll need:
- Min 10 yrs. experience with preference for HR, IT or other corporate function
- Process engineering experience is a must – includes design, mapping & SOP development
- Workday HCM or other HCM Cloud experience strongly preferred
- Technical deployment experience and understanding of technology required
- Experience working in a complex agency environment is preferred.
- A solid understanding of how people go through a change and the change process
- Experience with large-scale, complex organizational change efforts
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills – both written and verbal
- Excellent active listening skills
- Ability to influence others and move toward a common vision or goal
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward-looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
