WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.
Why we're hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
As we progress on this journey, we are seeking an experienced ITAM Business Analyst to join our team to support our transformation. You will be responsible to operate within the IT Asset Management Operations practice, so that we are able to optimise our asset base and manage/reduce risk. The ITAM function is responsible for deploying and enforcing best practices on the IT E2E asset lifecycle.
The ITAM Business Analyst will be responsible for identifying process and system improvements within a culture of continual improvement, helping our IT Asset Management Operations practice to drive change across the business.
What you'll be doing:
- Requirements Gathering:
- Collaborate with stakeholders to understand their IT asset management needs and objectives.
- Document and analyze business requirements, workflows, and processes.
- Cost Optimization:
- Identify software cost optimization opportunities and work with the SAM/HAM managers to achieve them.
- Work with the Cost Optimization manager to run cost optimization activities, including software reclaim and delicensing.
- Data Analysis:
- Collect and analyze data related to IT asset inventory, procurement, deployment, and retirement.
- Identify trends, anomalies, and areas for improvement in asset data.
- Process Improvement:
- Evaluate current asset management processes and identify bottlenecks and inefficiencies.
- Propose and implement process improvements to enhance asset management effectiveness.
- System Enhancement:
- Work with IT teams to evaluate, select, and implement asset management software or tools.
- Customize or configure asset management systems to align with business requirements.
- Compliance and Reporting:
- Ensure that asset management processes align with software licensing agreements and industry standards.
- Generate and distribute reports on asset inventory, usage, and compliance.
- Documentation:
- Create and maintain documentation of asset management processes, policies, and procedures.
- Develop user guides and training materials for asset management systems.
- User Support:
- Provide support and training to end-users and stakeholders on asset management tools and processes.
- Continuous Improvement:
- Stay updated on industry best practices and emerging technologies in asset management.
- Recommend and implement improvements to asset management practices.
What you'll need:
Qualification Requirements (Desirable)
- Degree in engineering, computer science, finance - desirable but not essential
- Minimum 4 years working in an IT Asset Management role
- Minimum 4 years working in an IT Business Analyst role
- Minimum 2 years working with ITAM or CMDB tools
Skill Requirements
- Strong experience and background in Software Asset Management disciplines and ITIL
- Demonstrable experience of Agile and traditional business analysis techniques - business process modelling, scenarios, user stories, use cases, acceptance criteria, etc.
- Demonstratable experience with business requirements gathering and analysis
- Good understanding of processes relating to creative services and ability to define new processes
- Experience reviewing processes, mapping them, identifying pain points and making recommendations for improvements
- Experience in areas of process management, project management, and performance management
- Expert data analysis skills and demonstratable experience in Excel and BI tools
- Knowledge and hands-on experience with IT Asset Management tools, ServiceNow SAM and HAM Pro, and CMDB.
- Experience working with software development teams (Agile/Scrum, onshore and offshore), products owners, end users, and business stakeholders to ensure successful delivery and business adoption of new processes and technologies
- Exceptional interpersonal and communication skills with the ability to communicate with all levels of associates in the organization
- Experience working with global teams in large scale, high complexity environments
- Experience in producing high quality documentation
- Proven analytical and problem-solving abilities
- Ability to learn quickly and understand new business environments; strong planning, problem solving and decision-making skills
- Excellent presentation, written and verbal skills strong analytic skills including the ability to interpret business needs and translate them into requirements
- Excellent organizational skills: detail-oriented, thorough, dependable, and trustworthy, with a positive “can do” attitude
- Proven stakeholder management skills working with all levels within an organization.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
