Campus Workplace Lead - Facility Management

Why we're hiring:

Job Summary

In this role you will lead the management of all WPP Property, Facilities and Workplace
Management functions to maintain optimum accommodation, environmental and support
service standards within our FM guidelines and budgetary constraints. You will lead the
facilities management and the provision of services delivered by third parties where
appropriate.
The FM Workplace Lead is responsible for the effective delivery of facilities services for all
building users including customers, staff, visitors, clients, and tenants. The post-holder is
responsible for ensuring that the physical environment is fit for purpose in terms of
premises, facilities, health & safety, and office accommodation to deliver successful staff
performance and excellent customer service. The role will take the lead on global initiatives
on sustainability such as net zero targets, single use plastics and energy management for
Pan India.
We are looking to hire someone with a creative attitude to change, build our service
offering to reflect our WPP family. You will be a strategic and innovative thinker, a first-class
communicator with excellent team leadership qualities. You will need a calm demeanour
with the ability to remain un-flustered and maintain a cool head in challenging situations.

What you'll be doing:

General Facilities & Workplace Management

• Ensure the delivery of Facilities Management services to a high standard.  Identifying opportunities that will continuously improve all aspects of FM operations

• Focus on quality-of-service delivery, ensuring best practice
• Overall responsibility for all soft services incl. Reception services, Post room, Catering/Vending, Cleaning, Security, meeting rooms, events management, transportation etc.
• Lead the Energy Management and Environmental/Sustainability focus for FM including “Campus Green teams”
• Support the development of FM contracts and contractor management.
• Lead facilities evaluation and transitions of new campus facilities Pan India.
• Contribute to FM Procurement strategy and benchmarking projects.
• Responsibility for the delivery of FM Helpdesk services and systems
• Support and lead the management of all Hard Services Incl. Asset Management across M&E plant, Buildings & Equipment and PPM scheduling
• Ensure records are created and maintained for building (site logbooks) to demonstrate full operational procedures are followed
• Property Management, working with Facilities partners, Building Services, Finance, Legal, Divisional/Brand Heads on service charges, rates, and lease requirements
• Manage office space utilisation and continuously develop “ways of working”
• Lead and develop the management of on/off site storage requirements.
• Management and reporting of Facilities budgets supported by Finance business partner.
• Support WPP Culture team and Opco business leads to expand WPP’s Employee Resource Groups (Unite, Stella, Green Team, Learning Community) to create a great experience for all staff and guests.

• Build and help to sustain connected relationships (digitally and physically) within the WPP Community

• Work with local teams to identify opportunities to increase monetisation opportunities in campuses

Operational and Financial Responsibilities

• Work across the business to support all aspects of operational service delivery.
• Organise and chair regular operations meetings and ensure all objectives and requirements are clearly communicated across the team and opcos.

• To advise senior leadership team in the allocation of space and office and all things property and facilities management within the building.
• Develop, review, and keep the Business Continuity Plan and arrangements up to date, fit for purpose and regularly tested.
• Devise, manage, deliver the annual Facilities budget.
• Assess and forecast financial performance, including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes.

People Responsibilities

• You will be required to motivate, develop, and lead campus and FM teams and build great relationships with external suppliers (including catering, cleaning, M&E, storage, utilities, real estate etc.) making sure contracts are well managed and issues are escalated and resolved as appropriate. You’ll also have a great network in the facilities industry.
• Planning and scheduling the team onto projects, delegating, and bringing insight into ways to prioritise the campus and FM programme.
• Must be able to build trust and confidence through open communications.
• Maintain the safety management system for contractors, including induction processes, permits to work, CDM Site Safety Plans etc.
• Assist with the Quality Management process for appointing and managing suppliers and contractors
• Extensive experience in managing varying levels of business relationships (internal and external)
• Ability to work across levels and functions to build relationships with key stakeholders and engage champions

What you'll need:

Knowledge and Qualifications

• Hold a Bachelors or Masters degree in Facilities Management or related field.
• Extensive senior Facilities Management experience gained in comparable environments.
• A professional qualification in real estate and/or facilities management
• You will be fluent in English (written and verbal) with strong leadership and team building abilities
• You will be knowledgeable of health, safety and environmental (HS&E) requirements governed by local Health & Safety Administration, Fire Protection, Environmental, Disability and other regulatory agencies. You will also be knowledgeable of audits/inspections to identify any HS&E issues for resolution.
• Demonstrate a full understanding of statutory legislation as it relates to the built environment.
• Demonstrable knowledge of the full range of the full spectrum of functions, including contract management, tendering, business development, continuity planning, and hospitality services
• Demonstrable up-to-date knowledge of current licensing, H&S and disability/access legislation, and the ability to apply these pragmatically through approproate policies and procedures

Skills, experience, and personal attributes

• Experience of negotiating and procuring facilities management service contracts based upon best practice principles, with an understanding and working knowledge of performance measurement techniques within the current facilities management market.
• You will have experience of diligently managing customer relationships within organisations and with managing and recommending improvements to SLAs with customers and facilities service providers.
• You will have experience of the management of facilities management, catering services and capital revenue budgets.
• Demonstrate the ability to delegate where necessary and appropriate but equally ‘roll-up sleaves’ to accomplish key requirements as well.

• Solid experience in FM within a professional environment, with at least 3 years at a Senior Manager level experience within a corporate setting
• The ability to communicate effectively and professionally with colleagues, contractors, and key stakeholders.
• Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations.
• Leadership skills with proven experience of leading, supporting, and mentoring teams.
• Able to present information, verbally and in writing, in a clear, persuasive, and concise manner to a wide range of stakeholders.  
• Experience working in a fast-paced, highly cross-functional organization with competing priorities and multiple projects

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?