WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

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Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is transforming to create our future IT together that will support the world’s largest creative transformation company.

As we continue this journey, we require an IT Support Engineer to provide on-site and remote support to staff.

 

What you'll be doing:

  • Point of contact for end users for questions and support requests
  • Tracking and following up support requests in several tools
  • End user support of business applications
  • Handling and escalation of 1st line support provided by outsourcing partner.
  • Office 365 setup – including SharePoint & Teams troubleshooting
  • Support AV equipment (meeting rooms)
  • End user support during pitches and events
  • Handling and maintaining supplier contracts.
  • Transformation to new services, including infrastructure refresh.
  • Contribute on purchases for software, print, telephony and computer accessories, as well as approvals and invoicing
  • Support in IT auditing, carry out reporting and administration of hardware, as well as manage and ensure execution of IT joiners/leavers processes
  • Create and update knowledge base articles and end user manuals

 

What you'll need:

  • Experience in IT support and IT infrastructure.
  • Experience of supporting Windows and Apple OS operating systems, O365 environment.
  • Basic understanding of computer network concepts
  • Understanding computer management software
  • Good analytical and problem-solving skills
  • Problem solving and “can-do” service attitude
  • You love and have experience in helping ‘users’ with IT problems. You know that good communication helps in reassuring people.
  • Team player but you can work independently and organized. You are good at collaborating across the organization
  • Excellent time management skills and multi-tasking abilities within tight deadline
  • Fluent in Dutch and English. Knowledge of French is a plus.

 

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

 

What we'll give you:

Passionate, driven people – We champion a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

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Voluntary Equal Opportunities Questions (UK)

At WPP, we are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion.  We strive to recruit from a diverse slate of candidates and foster an environment which provides the right conditions for long term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.   

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