WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.
Why we're hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
As we continue this journey, the purpose of this role is to ensure that Salesforce users are successful in their adoption and engagement of the product. The person in this role directly affects end users assisting them with training and completing their daily tasks in Salesforce. The Success Platform Lead manages the people in this role.
What you'll be doing:
- Supporting Marketing cloud users in their efforts to create digital solutions, email campaigns and email reporting.
- Supporting Sales Cloud users in their efforts to manage the sales opportunities and the interactions with accounts and clients.
- Supporting the data integration between Salesforce Sales Cloud org and Marketing Cloud
- Communicate effectively with end-users to provide updates on issue resolution and manage expectations.
- Provide necessary training on Marketing Cloud for users and assist with troubleshooting if any problems or errors arise.
- Knowledge of AMPSCRIPT code to implement business requirements by creating dynamic content.
- Assist users with QA process to ensure email accuracy and are rendered as expected across all email clients and screen resolutions.
- Document common support procedures that co-workers can follow.
- Provide end-user support to end users via email, teams chat or meetings.
- Investigate, reproduce, and document issues for escalation to Engineering team if necessary.
- Provide fixes and workarounds and verify changes when applicable to ensure continued operability of Salesforce Marketing and Sales cloud.
What you'll need:
- Knowledge of Salesforce Marketing and/or Sales cloud
- Ability to train users on various processes in Sales and Marketing Cloud
- 2+ years in customer service role
- Excellent problem-solving skills
- Ability to function effectively in a multi-tasking environment.
- Experience initiating and rolling out new processes and improving existing processes
- Excellent written and verbal communication skills
- Ability to cooperate and contribute as a team player
- Strong interpersonal skills
- Understanding of testing processes and methodologies
- Salesforce Certification in Marketing Cloud or Sales Cloud a plus
- Knowledge and experience with Service desk software like Jira is a plus
- Experience with reporting and analytics is a plus
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
