Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are seeking a Product Management leader to drive the user setup, onboarding, and core platform experiences for our users. As a Lead Product Manager, you will be responsible for setting the direction and driving results for a core product initiative at Workato. 

You will work closely with our users and senior leadership to define the product strategy, develop roadmaps, and drive new user engagement through delivering intuitive and seamless product improvements. You will work closely with a team of product managers, designers, developers, data scientists, and marketers to build experiences that enable our clients to gain immediate value from Workato while creating winning strategies for driving re-engagement.

Your strong product instincts and ability to combine a deep understanding of customer use cases with experimentation and data analysis will be crucial in developing the right solutions at the right time.

This is a remote role, candidates based anywhere in the US are welcome to apply!

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.

Responsibilities

What do you get to do in this role?

  • Driving the strategy and roadmap for the first touchpoint that users have with our product 

  • Working closely with design and engineering and design to set and achieve OKRs related to user onboarding 

  • Working cross-functionally with customer success, product support, partner, sales, marketing and operations to make sure that the product onboarding experience is seamless with the rest of the user journey 

  • Working with Customer Success to streamline launches for new clients 

  • Partnering with Engineering and Product leadership to assess emerging trends and incorporating strategic direction into the onboarding roadmap and backlog

  • Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product improvements

  • Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision

  • Actively define the product roadmap, prioritize the backlog, and create business cases to outline new strategic product opportunities

  • Create detailed functional specifications from prioritized requirements

  • Communicate requirements and technical details to stakeholders, designers, and engineering teams

  • Lead, align, and influence PMs, Designers, and Developers to build on existing product functionalities and features to increase user engagement 

  • Own product roadmap around, Pendo or comparable in-product analytics/tours/onboarding to improve feature adoption and visibility of usage 

  • Establish clear project goals and aggressively measure & assess your business impact while prioritizing additional opportunities for success

  • Constantly seek out opportunities to increase personal and team efficiency and effectiveness in a dynamic environment.

Qualifications

What do you bring to this role?

  • Excellent product sense and craftsmanship. Have a history of working with design and development to produce a phenomenal user experience.

  • Experience establishing customer-centric requirements and writing functional design specification documents to satisfy the requirements

  • Ability to leverage analytics and data to drive product decision making; familiarity with leveraging MixPanel, Google Analytics, Pendo, or other tools to understand user flows and usability issues

  • Proven success in driving acquisition, activation, and engagement of users in a digital sales SaaS sales model

  • Proven success of increasing product and feature adoption through data-driven product changes or enablement

  • Experience designing, instrumenting tools and interpreting tests and analytics to drive decisions and improve product experiences

  • Willingness to experiment and stellar ability to collaborate with PMs, Designers, Researchers, Engineering teams, etc

  • Bachelor’s degree with strong academic performance in Computer Science, Math, Statistics, Finance, Accounting, or related field

  • 5+ years product management experience within Enterprise SaaS

  • Strong bias for action. Willingness to roll up your sleeves and do what is necessary to meet team goals

  • Familiarity with machine learning approaches to drive personalization, recommendation, and sorting problems

Why Workato?

  • Supportive, collaborative, international team environment that supports remote employees (currently all of us!)

  • Long-term prospects for a professional career in a high growth company

  • Flexible Work culture

  • Be part of a community-oriented organization with a history of giving back

  • Best in class technology tools to empower you to do your best work

  • Support for professional development and continuous learning

  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue

  • Company-sponsored team-bonding activities and team celebrations

  • Employee and Customer referral bonuses

All full-time regular employees in the US will also have the following benefits:

  • Workato Stock Options at one of Silicon Valley's fastest growing startups

  • Health benefits: Medical, dental, vision for you and family

  • Pre-tax benefits: Flexible spending account, 401k, commuter benefits

  • Company-paid life insurance and short/long-term disability insurance

  • Employee Assistance program

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