Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are looking for an experienced Senior Technical Writer to help document Workato Platform. We are looking for a writer with a passion for technology and communication. Workato has a culture that values documentation, which means you will get contributions from engineers, the community, and more! You will make it easy for our user community to create automations and make automation accessible by all roles in a company.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.

Responsibilities

  • Work directly with Engineering, Product, Support, and Sales to deliver best-of-breed documentation that ensures customer success

  • Produce documentation with unified examples, consistent style, and jaw-dropping quality

  • Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way

  • Document Workato’s core product and key features

  • Write user guides, workflows, and best practices

  • Maintain clarity and structure across documentation

  • Interact with functional teams (PM, CS, and Product Marketing) to formulate the scope and direction of documentation

  • Respond to internal and external feedback to update documentation

Requirements 

Qualifications and Experience

  • 5+ years experience writing technical documentation for a developer audience

  • Excellent writing, editing, and verbal communication skills

  • Ability to work in a modern documentation toolchain, including GitHub experience

  • Experience using reStructuredText, Markdown, or equivalent

  • Experience reading code in languages such as Java or Python

  • Experience using or documenting distributed systems technologies

  • Experience working with open-source development

  • Bachelor's Degree in English, Technical Writing, Computer Science, Learning Technology, or related field

Why Workato?

  • Supportive, collaborative, international team environment that supports remote employees (currently all of us!)

  • Long-term prospects for a professional career in a high growth company

  • Flexible Work culture

  • Be part of a community-oriented organization with a history of giving back

  • Best in class technology tools to empower you to do your best work

  • Support for professional development and continuous learning

  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue

  • Company-sponsored team-bonding activities and team celebrations

  • Employee and Customer referral bonuses

All full-time regular employees in the US will also have the following benefits:

  • Workato Stock Options at one of Silicon Valley's fastest growing startups

  • Health benefits: Medical, dental, vision for you and family

  • Pre-tax benefits: Flexible spending account, 401k, commuter benefits

  • Company-paid life insurance and short/long-term disability insurance

  • Employee Assistance program

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