BAEMIN is a rising tech unicorn invested by Woowa Brothers, Korea's number 1 food delivery on the business world's map of FoodTech. As we are expanding and ambitious to reach our new milestones, we are acquiring talents who are self-leading, confident and outstanding to accompany us on this journey.

Get to know the role:

Merchant Operation Regional Lead is responsible for ensuring overall merchant experience and operation excellence in the assigned area.


1. Oversee entire merchant operation activities and monitor key operation metrics in the assigned area

A. Merchant Service - ensure best merchant service and experience

  • Build and update local Standard Operating Procedures to ensure smooth day-to-day operations
  • Closely liaise with Headquarter and Regional teams to troubleshoot all arising inquiries, ensuring tickets are responded and resolved within the committed lead time
  • Liaise extensively with Headquarter and Regional teams to carry out projects with the ultimate goal of enriching both Customer and Merchant experience with BAEMIN
  • Perform frequent data analysis to identify operational issues and propose initiatives/improvement plan for the assigned area

B. Merchant Excellence – enhance merchant competency and engagement

  • Coordinate with Merchant Communications team at Headquarter to manage important local communications (news, policy update, announcement), community & engagement activities effectively
  • Coordinate with Merchant Listing & Quality team at Headquarter in projects/ initiatives to improve merchant pool and competency in the assigned area

2. Manage Merchant Operation’s City-based teams in the assigned area

  • Assign and coordinate PICs of each city in the assigned area
  • Assist Merchant Operation Manager in managing Regional resources and headcounts
  • Guide and supervise City PICs in day-to-day operations and projects
  • Other tasks assigned by Line Manager


1. Education:

  • Bachelor’s degree in Business, Economics or any related major

2. Experience:

  • At least 3 years of experience, preferably in Food Delivery/Ride-Hailing or E-commerce operations.
  • At least 1 year of experience in team management level

3. Skills/Knowledge:

  • English skills: pre-intermediate speaking, intermediate reading & writing skills
  • Computer skills: Intermediate; familiar with MS Office (Excel, PowerPoint), Google Suite (Sheets, Slides)
  • Technical skills: Ticketing system (i.e: ZOHO); ability to use Data analytics tools (Big query, Google Data Studio) is a big advantage
  • Behavioral skills: Data-driven, Result-oriented, Can-do attitude, Persistence, High sense of responsibility
  • Soft skills: Leadership, Strong organization skill, Teamwork, Problem-solving, Project management, Effective communication

4. Attitude:

  • Proactiveness, Adaptability, Flexibility, High ownership, Customer-centric, Growth mindset

If you are self-leading, eager to learn, dare to fail and willing to take any initiatives and transform it into business impact, join us now!

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