BAEMIN is a rising tech unicorn invested by Woowa Brothers, Korea's number 1 food delivery on the business world's map of FoodTech. As we are expanding and ambitious to reach our new milestones, we are acquiring talents who are self-leading, confident and outstanding to accompany us on this journey.

Get to know the role:

Merchant Operation Regional Lead is responsible for ensuring overall merchant experience and operation excellence in the assigned area.

Responsibility:

1. Oversee entire merchant operation activities and monitor key operation metrics in the assigned area

A. Merchant Service - ensure best merchant service and experience

  • Build and update local Standard Operating Procedures to ensure smooth day-to-day operations
  • Closely liaise with Headquarter and Regional teams to troubleshoot all arising inquiries, ensuring tickets are responded and resolved within the committed lead time
  • Liaise extensively with Headquarter and Regional teams to carry out projects with the ultimate goal of enriching both Customer and Merchant experience with BAEMIN
  • Perform frequent data analysis to identify operational issues and propose initiatives/improvement plan for the assigned area

B. Merchant Excellence – enhance merchant competency and engagement

  • Coordinate with Merchant Communications team at Headquarter to manage important local communications (news, policy update, announcement), community & engagement activities effectively
  • Coordinate with Merchant Listing & Quality team at Headquarter in projects/ initiatives to improve merchant pool and competency in the assigned area

2. Manage Merchant Operation’s City-based teams in the assigned area

  • Assign and coordinate PICs of each city in the assigned area
  • Assist Merchant Operation Manager in managing Regional resources and headcounts
  • Guide and supervise City PICs in day-to-day operations and projects
  • Other tasks assigned by Line Manager

Qualifications:

1. Education:

  • Bachelor’s degree in Business, Economics or any related major

2. Experience:

  • At least 3 years of experience, preferably in Food Delivery/Ride-Hailing or E-commerce operations.
  • At least 1 year of experience in team management level

3. Skills/Knowledge:

  • English skills: pre-intermediate speaking, intermediate reading & writing skills
  • Computer skills: Intermediate; familiar with MS Office (Excel, PowerPoint), Google Suite (Sheets, Slides)
  • Technical skills: Ticketing system (i.e: ZOHO); ability to use Data analytics tools (Big query, Google Data Studio) is a big advantage
  • Behavioral skills: Data-driven, Result-oriented, Can-do attitude, Persistence, High sense of responsibility
  • Soft skills: Leadership, Strong organization skill, Teamwork, Problem-solving, Project management, Effective communication

4. Attitude:

  • Proactiveness, Adaptability, Flexibility, High ownership, Customer-centric, Growth mindset

If you are self-leading, eager to learn, dare to fail and willing to take any initiatives and transform it into business impact, join us now!

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