BAEMIN is a rising tech unicorn invested by Woowa Brothers, Korea's number 1 food delivery on the business world's map of FoodTech. As we are expanding and ambitious to reach our new milestones, we are acquiring talents who are self-leading, confident and outstanding to accompany us on this journey.

Get to know the role:

The Rider Service Associate is responsibility for ensuring rider experience whenever they contact our support channels.

Responsibility:

1. Operation tasks:

  • Manage local Rider Center, from setup, to daily operations, to maintenance and upgrade; including directly support riders.
  • Assure all support sessions are handled accurately and timely, by closely monitoring team and individual performance (SLA, handling time, CSAT, QA) and conducting regular individual training/ coaching;
  • Identify and fix potential issues/events that could affect daily operations (e.g: technical issues, payment issues, tool downtime, etc.);
  • Sustain and improve rider support quality and operational excellence by involving and working closely with internal team/ other teams to revamp SOP, improve processes/ guidelines and implement other initiatives.
  • Execute local event for riders.

2. Workforce management

  • Monitor and track to make sure all Rider Service members comply to working rules and company policies.

3. Other tasks assigned by managers.

Qualifications:

  • A Bachelor’s degree; Major in Business/ Economics is strongly preferred;
  • At least 1 year of experiences in Customer service or similar field;
  • Experience in Ride-sharing/Food-delivery/Technology/Ecommerce industries is a plus;
  • Experience in team management is a plus;
  • English – limited working proficiency;
  • Intermediate: Microsoft Office, Email;
  • Customer service (active-listening, etc.);
  • Critical thinking, procedure mindset, communication, negotiating, organizing skills;
  • CRM system (Zendesk, Zoho, etc.) is a plus;
  • People-oriented, people management & training skill is a plus;
  • Cooperation, Enthusiasm, Can-do attitude, Inspiring, Detail-oriented.

If you are self-leading, eager to learn, dare to fail and willing to take any initiatives and transform it into business impact, join us now!

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