BAEMIN is a rising tech unicorn invested by Woowa Brothers, Korea's number 1 food delivery on the business world's map of FoodTech. As we are expanding and ambitious to reach our new milestones, we are acquiring talents who are self-leading, confident and outstanding to accompany us on this journey.

Get to know the role:

The CRM Specialist is responsible for system administration tasks and system bugs tracking to resolve or work with Zoho partner/Product team to resolve for end users. Other tasks include project management, ad hoc analysis and data-related tasks for CRM.

Responsibility:

1. Main Tasks:

  • CRM system administration – manage all workflow customization, system limits, user accounts and documentation to ensure CRM runs smoothly;
  • System bugs management – receive, audit user reports and log system issue in bugs tracker. Follow up to ensure resolution of issue based on system support SLAs;
  • Support project management – support create project documentation, e.g. flowcharts, user & functional requirements. Work with Zoho partner to implement, test, support go-live;
  • Data management on CRM – manage data input & storage on CRM to meet defined standards. Query reports or clean data when required.

2. Other tasks assigned by Line Manager.

Qualifications:

  • A Bachelor's degree in related fields;
  • 2 years experience in a similar position at food delivery/e-commerce companies, or work experience in CRM/system project;
  • Familiar with Zoho suite/Zoho CRM is big plus;
  • MS Office, strong Excel skill, intermediate SQL skill;
  • Strong data handling skill: query, cleaning, collection;
  • Experienced in project management, esp. for IT systems projects;
  • Knowledge in E-commerce, Ride-hailing, On-demand logistics, E-commerce logistics in a plus;
  • Communication skill (verbal and written) in English;
  • Problem Solving skill;
  • Open-minded, detailed-oriented, responsible, self-leading, energized.

Working Location:

  • BAEMIN Ops Center - 142 Nguyen Dinh Chieu, Ward 6, Dist 3, HCMC

If you are self-leading, eager to learn, dare to fail and willing to take any initiatives and transform it into business impact, join us now!

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