BAEMIN is a rising tech unicorn invested by Woowa Brothers, Korea's number 1 food delivery on the business world's map of FoodTech. As we are expanding and ambitious to reach our new milestones, we are acquiring talents who are self-leading, confident and outstanding to accompany us on this journey.

Get to know the role:

The Rider Community & Engagement Manager is responsible for rider satisfaction and loyalty nation-wide, by ensuring rider support, communication, community, events/benefits & other engagement.

Responsibility:

1. Operation Tasks:

  • Plan team OKRs and monitor team performance, provide directions and coaching to direct reports;
  • OKRs include but not limited to: Net Promoter Score; SLA, AHT, CSAT (Rider Service); Reach, engagement, sentiment (Rider Communication, Community & Engagement);
  • Ensure rider journey and experience by monitoring riders’ voice and insights, then leading improvement initiatives;
  • Collaborate with other departments to enhance overall performance andsustainability;-Assist Division Head in planning and implementing cross-functional projects.

2. Team Management:

  • Manage a team of approximately 50 headcounts nation-wide (in-house & outsourcing), ensure members’ compliance to company’s policies, values as well asbusiness plan;
  • Manage team resources, budgets, workflows, systems and regulations.

3. Other tasks assigned by Managers.

Qualifications:

  • A Bachelor’s Degree in Economic, Finance, Marketing or relevant major;
  • At least 3+ years working experience in operation management, including at least 1+ at management level;
  • Strong commercial sense;
  • Knowledge in E-commerce, Ride-hailing, On-demand logistics, E-commerce logistics;
  • Skills and knowledge of operational procedures, project management;
  • Professional working proficiency in English;
  • MS (Powerpoint, Excel): Advanced;
  • SQL skill is a plus;
  • Communication, negotiation, stakeholder management;
  • Problem-solving, strong leadership, coaching & training;
  • Open-minded, result-oriented, detailed-oriented, responsible.

Working Location:

  • BAEMIN Ops Center - 142 Nguyen Dinh Chieu, Ward 6, Dist 3, HCMC

If you are self-leading, eager to learn, dare to fail and willing to take any initiatives and transform it into business impact, join us now!

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