We are looking for a passionate and curious person who likes breaking down big problems and driving tactical and strategic decisions to deliver a delightful and easy-to-use solution to our customers.
Research at Wistia isn't just focused on helping us optimize an existing product, or just doing market research and competitive analysis to inform future builds. Our Senior Customer Research Manager will work closely with marketing, sales, support, product, design and engineering to help everything from defining the problem we're solving, to refining the marketing message and sales cycle.
Advocate for our users and customers in key decision-making. Help ensure we deliver delightful experiences.
Work cross-functionally to help develop and refine Wistia's product strategy.
Collaborate with Product and engineering teams to conduct generative and evaluative product research.
Contribute to establishing a research process at the company that's scaleable and serves our team and customers.
Evaluate market fit for the product.
Expertise in qualitative methodologies and research
Ability to communicate clearly to varying audiences - both verbally and in written form
Strong decision-making skills and the ability to influence others
Analytic problem solving skills, with an ability both to see the big picture and delve into details
Self-directed; comfort with ambiguity
Experience with SaaS preferred
We work hard to ensure Wistia is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. You can learn more about the type of company we’re building on our blog. Check out our Jobs page to get a feel for our culture and the benefits of working at Wistia.
We want you to grow, contribute, and have fun here! We know the biggest investment we can make is in our employees, so we provide:
A competitive salary
401k with 3% company contribution, regardless of whether you make contributions
Fully paid healthcare coverage for you and your family (including dental) and a healthcare FSA
Up to 12 weeks paid family leave
Flexible vacation and sick leave
A convenient office just south of Central Square in Cambridge, MA. We're right on the Red Line, surrounded by great restaurants, parks, and even a dog park