Front Office Desktop Support Engineer – Trade Floor

Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting Market Data systems such as Bloomberg and Reuters.

Responsibilities:

Dealing with IT support issues & queries via Service NOW
Provide both First & Second Line Support
Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business within the Front Office / Trade Floor
Escalating issues as necessary per established escalation policies
Collect diagnostics and other supporting evidence to identify the root cause of problems
Create and maintain all operational documentation, processes and procedures

Essential Experience:

Experienced Desktop Support Analyst
Microsoft Windows & MAC OS
Active Directory
Desktop Hardware
Microsoft Office
Mobile Devices
SCCM desktop client management
Front Office
Market Data systems such as Bloomberg and Reuters
Excel
VDI / Citrix
ITIL certified / understanding

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Trade Floor Desktop Support Engineer

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