Front Office Support Analyst - Equity Algorithmic Trading

Large investment bank requires a Support Analyst to join their Front Office facing Equity Production Management team. This is a production level two support role in Equity Sales & Trading, supporting the banks Algo plant. The algorithmic trading product offering provides internal and client users with a wide range of algorithmic trading strategies including cash equity, derivatives and FX.

Responsibilities:

Investigating user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues
Responsible for notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in-line with ITIL best practice
Required to correct system break/fix and user recovery
Be comfortable escalating problems to core development and engineering groups in a timely manner
Proactive & reactive real-time monitoring of processes, connections & trade flows
Require to liaise with the Operations department and Controllers where appropriate
Working closely with regional counterparts to build and leverage tools and standardize monitoring procedures.
Building tooling to optimize day to day operations

Skills:

Production Support Analyst
Front Office Equities
Algo Trading
Database manipulation in SQL
L1/L2 Production Support Analyst
Unix/Linux Scripting (Perl/Shell/Python)
Knowledge of FIX protocol

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Production Support Analyst

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