Lead Systems and Business Analyst

Summary

The Wikimedia Foundation is looking for a Lead Systems and Business Analyst to join our team, reporting to the Senior Manager, Process Improvement Programs. As the Lead Systems and Business Analyst, you will provide enterprise and financial system design expertise and technical business support on a range of projects designed to deliver strategic operational improvements. 

In this role, you will contribute strategic systems and design thinking and analysis, lead on technical elements of project planning and implementation, and build and iterate systems and tools that contribute to the effectiveness of our business workflows.

 

Systems Thinking + Design 

  • You will be responsible for analyzing and mapping the current-state of mission-critical Finance, Legal, IT, HR, and Operations systems and capabilities from a people, process, data and technology perspective and perform root cause analysis to inform future-state recommendations. 
  • You will be responsible for analyzing complex business problems relating to systems and/or processes and identifying opportunities to iterate and leverage technical systems,  tools, and processes to support the organization’s business objectives.
  • You will be responsible for developing evidence based recommendations and analysis for C-suite decision makers.
  • You will be responsible for supporting the development of an overall strategy and managing the implementation of that strategy for our enterprise and back-off technology.

 

Technical and Business Support for Projects

  • You will be responsible in certain instances for leading and overseeing the entire process improvement lifecycle on specific projects: feasibility through scoping, requirements definition through specification, system configuration, launch, and production support.
  • You will be responsible for leading on technical elements of project planning and implementation, including consulting with project stakeholders to understand business problems and translate them into functional and non-functional requirements.
  • You will be responsible for providing technical expertise in identifying, evaluating, and developing systems and processes that meet business stakeholder requirements.
  • You will be responsible for implementing, designing, configuring, testing and iterating systems, tools and processes that support cross-functional work and an ecosystem approach to collaboration. On some projects, you will be completing the technical configuration and implementation yourself, on others you will be coordinating with outside technical partners..
  • You will be responsible for developing metrics systems, running reports, and critically evaluating information and data. You will be responsible for communicating complex data and information in a manner understood by a variety of audiences. 

 

System Adoption + Integration 

  • You will contribute to building a culture of planning and performance across the organization by framing and communicating issues to a wide audience in order to gain understanding and drive consensus on a future vision.
  • You will support an improved user experience and contribute to the effectiveness of business workflows by designing initial user adoption training, leading train-the-trainer sessions, and managing the initial development of resources and documentation.
  • You will be responsible for developing tools and approaches for monitoring and evaluating user success of business workflows based on appropriate industry standard metrics.

 

Skills and Experience:

  • Bachelor’s + 8 yrs related work experience; or Master’s + 6 years related experience; or equivalent work experience in business process analysis, business analysis, management consulting and/or change management
  • Proven track record of analyzing complex processes and driving execution of improvements
  • Wide-ranging experience and an understanding of best practices to resolve complex challenges in effective and creative ways
  • Finance Analyst or Finance business intelligence and reporting experience a plus

 

Qualities that are important to us: 

  • You enjoy collaborating with a range of stakeholders, and you value knowledge sharing, and collaboration.
  • You can communicate complex technical concepts in simple ways, tailored to each audience, to ensure everyone can engage, contribute and successfully adopt new tools and systems.  
  • You love solving problems, and understand the connections between micro decisions and the macro systems. 
  • You love using data and metrics to measure performance and to tell a story.
  • You believe in the mission of the Foundation and are excited to refine tools, systems, ways of working to support that mission. 
  • You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment.
  • You thrive in a results oriented culture that favors collaborative decision making.
  • You are a proactive problem solver and a self-starting individual.
  • You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment.

 

Additionally, we’d love if you have:  

  • Functional knowledge of process improvement methodologies (BPM, Six Sigma, Lean)
  • Lean, Six Sigma or BPM Certification a plus
  • Understanding of the free culture, free software, or online rights movements

 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2018 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Wikimedia Foundation are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.