Program Manager

This is a remote position working with teams in the US and Europe.  Typical working hours are standard working hours for the Central time zone (UTC -6).

Summary

We are looking for a Program Manager to join our team, reporting to the Senior Program Manager in the Product department.  As the Program Manager, you will work across multiple teams in the Product and Technology departments to deliver one of the most impactful, ambitious programs at the Foundation.

We are looking for someone who will become a trusted partner and a key member of our teams; to whom multiple teams will look for guidance about commitments, dependencies, and deliverables; This person should foster a shared understanding of goals and commitments across teams with different styles and expectations.

You are responsible for:

Driving projects to completion

  • Managing the delivery of multiple projects, including project planning and facilitating standups, retrospectives, backlog grooming, and teams’ workboards, such as this or this.
  • Motivating teams to follow through on commitments, deliver outputs, and uphold a culture of accountability
  • Ensuring that the team understands its commitments to its goals and to other teams

Coordinating commitments and dependencies, within and across teams

  • Coordinating sequencing of projects and dependencies and facilitating of shared understanding of timelines across multiple customer teams
  • Identifying stakeholders and keeping them aware of progress
  • Coordinating communications and process with other teams

Facilitating healthy teams

  • Partnering with Product Managers while also supporting the domain expertise of each team member
  • Supporting healthy team dynamics as well as a culture that welcomes diverse perspectives
  • Promoting a culture of continuous improvement

The right person is better than the right set of experiences. These are the traits we’ve identified make great additions to our team so far:

Skills and Experience:

  • 5+ years experience managing the release of customer-facing software from concept to production
  • Solid command of Agile approaches to software development and their underlying principles
  • Strong knowledge of theoretical and practical aspects of project management including identifying stakeholders, defining requirements, crafting schedules, ensuring testing, and facilitating implementation
  • Ability to anticipate risks, resolve conflicts, and initiate escalation paths
  • Strong program management skills: prioritization, organization, planning, time management, facilitation, problem solving, and decision-making
  • Ability to build rapport and influence with distributed teams representing various cultures, featuring different communication and learning styles
  • Ability to build relationships and trust, influence without authority, and effectively enforce accountability
  • Strong interpersonal communications skills
  • Detail oriented with an ability to keep big picture in mind at all times
  • Passion for process improvement

Qualities that are important to us:

  • Fearless communication
  • Orientation toward action
  • Data-driven adaptability
  • Collaboration
  • Team building

Additionally, we’d love it if you have:

  • Experience working in an international organization that has a distributed workforce 
  • Experience working within a movement with strong culture and values
  • Bonus points for non-profit experience

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2017 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report

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