About WideOrbit:
Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to complete more sales. We build the one platform that ties everything together – from TV, radio, and digital ad sales, to reporting, invoicing, and payments. Chances are if there’s an ad on your local TV or radio station, or on your favorite streaming service or podcast, we helped put it there. Our customers include NBCUniversal, AMC Networks, ViacomCBS, A+E Networks, Hearst Media, and many more industry leaders around the world.

At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. We hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, you’ll make a difference and see your impact every day, while learning, growing, and enjoying what you do!

 

Job Description:

Our Implementation Team is seeking someone passionate about our products to participate in all aspects of the implementation process. As an Implementation Specialist, you will have the opportunity to educate and train our new users on WO Network, ensuring our product is used to its fullest potential. Implementation Specialists work with Project Managers, Implementation Managers, and other WideOrbit staff as necessary to deliver happy, referenceable clients. If you have a background in media with a thirst for travel and training, this could be the right opportunity for you.

 

Here’s what success will look like:

  • Train clients on WO Network software, both at the customer site and remotely. Create and maintain training agendas for each client project.
  • Educate customers on various configurations and/or customization options. Troubleshoot configuration issues and recommend action plans for resolution.
  • Develop a thorough understanding of the client’s specific business goals and provide consulting to guide customer to the best solution.
  • Travel to our clients’ sites nationally (as required) and oversee all aspects of the implementation process including installation and training new users.
  • Work closely with the client to ensure data is accurate, training is effective and support the client throughout implementation phase.
  • Work within deadlines in a team environment.
  • Effectively communicate with all stakeholders including customers, industry groups, and internal departments such as development, product management, and release management.
  • Identify and document software defects and requests for enhancements.
  • Participate in supplemental training for existing clients.
  • Use WO Network product knowledge to serve as subject matter expert on client-facing documentation.
  • Assist existing clients in post-live tasks that require implementation expertise.
  • Provide advanced training to existing clients.
  • Work with existing clients on new initiatives, such as adding new networks.

 

To thrive in this role, we’re looking for:

  • 4+ years’ experience at a Cable Network or at a software company for cable network products.
  • BA or BS in a technical, business or media related discipline is preferred.
  • Strong knowledge of cable network business practices.
  • Experience on WideOrbit products is a plus.
  • If located in New York area, travel up to 20% is required. Outside of New York, travel up to 70% is required.
  • Strong people skills with a proven record of building professional relationships with internal and external customers.
  • Proven ability to conduct presentations with confidence and effectively communicate to a technical or non-technical audience.
  • Confidence discussing and using technology with a strong aptitude to learn technical tools.
  • A strong candidate will be calm under pressure, a creative problem solver, and will lead by example by navigating change with an open mind.
  • Proven ability to function in a self-directed position, knowing how to be resourceful, resolve problems, and seek answers while raising your hand engaging internal resources when you identify limitations.
  • Excellent written and verbal communications skills.
  • Fluency in MS Excel, Word and PowerPoint.

 

*WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law.

 

Location:

This is position is 100% telecommute. New York area is preferred.

Compensation, Benefits and Perks:
Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:

A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, stocked café, 401(k) match, and plenty of opportunities to grow! 

 

We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at WideOrbit are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.