Solutions Architect

San Francisco, CA

Trillions of dollars of payment and order volume flows between wholesale trading partners annually, largely through legacy ERP and accounting systems built decades ago. Wholesail modernizes the trading experience between suppliers and their buyers  through deep integrations with the supplier’s system of record to deliver value through our web and mobile based product experience. We’ve mapped out hundreds of ERP and accounting systems that we will need to integrate with to expand our network across industries and across the globe. Our core technical moat is a scalable accounting platform that is designed to create a seamless experience for our customers through read/write integrations with these systems. 

Supporting a new system and onboarding a customer on that system is a complex effort that requires understanding the customer's ERP system and mapping its business logic to ours. As our first Solution Architect, you will unlock one of our most important growth drivers for the business by helping customers on new ERP systems join the Wholesail network. 

Day to day, as our Solution Architect, you’ll be leading complex integration projects, building deep technical expertise in how Wholesail and ERP and accounting systems work, and partnering closely with our engineering and product teams to define and execute our integration roadmap. 

Responsibilities

  • Drive new integrations and customer launches from inception through launch, working closely with development partners and internal teams like product, engineering, and account management; this includes:
    • Read & analyze API documentation, looking for the business implications and help our engineering teams understand how to execute
    • Collaborate with development partners and consultants to write file-exchange specifications, balancing between our business needs and the limitations of accounting systems; identify key gaps and work with product and engineering to figure out feature enhancements and work-arounds
    • Align teams involved and help hold them accountable to timelines and project plans
    • Lead testing, working closely with our technical services team to ensure integrations are reliable
  • Develop operational strategies and playbooks to improve integration quality, consistency, and speed; educate other parts of the organization in how they can contribute to the integration process
  • Build expertise in Wholesail’s product, back-end systems, and the nuances of complex customer accounting systems and ERP. You are Wholesail’s expert in customer accounting systems.
  • Document key product and integration details to diverse stakeholders including our internal support terms, sales teams, product and engineering teams, as well as external audiences like development partners, and customers. 
  • Act as the point of contact for integration-related queries and issues, providing expert advice and solutions to ensure customer satisfaction and technical reliability.
  • Demonstrate good judgment and understanding of what matters to customers in the context of integrations; recognize when issues and concerns need to be escalated to customer and internal stakeholders, and do so effectively

 Qualifications 

  • Demonstrated experience in managing complex technical projects, ideally but not necessarily involving ERP and/or accounting systems
  • Strong technical acumen with the ability to quickly learn and master new software and systems; no programming experience required, though experience with SQL is required
  • Exceptional written and verbal communication and relationship-building skills, with a proven track record of working effectively with technical teams; experience working with customers in a post-sale context is preferred
  • Experience in an early stage startup environment is preferred, with the agility to adapt to rapidly changing conditions and challenges.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Wholesail’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.