Want to challenge yourself at a high-growth startup AND make a difference in the world?

A bit about us

We make eco-friendly products and donate 50% of our profits to help build toilets for the billions of people in need. We love doing good, and we happen to be exceptionally good at it too! To date, we’ve donated over $10 million AUD (roughly $7.4 million USD) to fund sanitation projects around the globe.

Our team is made up of over 150 amazing people in Australia, the Philippines, China, the US, UK and Europe working hard to reach our ambitious goal to have the greatest impact possible – for people and the planet. How ambitious you ask? Well, it involves increasing our annual donation 10-fold in the next couple of years to get closer to our mission – toilets and clean water for all!

A bit about the role

We started as a DTC brand, whose unique story and mission resonated with our consumers, and we’ve come a long way to launch our platform across three continents to build our core business. We have expanded our presence by distributing our products to OOH channels including independent retailers and B2B as a way to drive consumer adoption. To realise our full growth potential, we are poised to go even deeper into our existing markets by pursuing grocery retail opportunities. We have identified the UK as the ideal market to roll this out and we are now looking for the expertise and guidance of a Head of Commercial to develop our strategy and overall approach to maximise distribution and drive physical availability in the region. 

Reporting into the Managing Director, UK and Europe, you will be a foundational member of our newest hub in the UK, leading the launch and scale up of our grocery retail function including establishing the proposition, developing relationships with retailers, tracking & reporting commercial metrics and developing action plans to iterate based on learnings. 

Working with our global B2B team, you’ll also lead the expansion of our OOH channels by identifying priority focuses and leading a team to adapt a global approach for the UK (and Europe) to drive the acquisition of new (distribution) customers. You will also identify new routes to market that may become available, working cross-functionally with our Supply Chain, Strategy & Finance and Insights teams to quantify potential impact, implement test & learn procedures and provide learnings to the business. 

And why stop there? As the first role of its type in the business, you will develop playbooks and best practices to share across the business for potential implementation in other regions. Our growth means making a bigger positive impact on the world and you will be crucial to our success.

Our hybrid hub model means this role will be remote first, though if you’re based in London there’ll be opportunities for some in-person connection and collaboration in a coworking space. We’re not immune to the effects of challenging time zones but we look to solve this by committing to some early starts or late finishes of collaboration “prime” time between hubs, no more than 3 days a week.

If you worked here this past month here are some things you might have been involved in:

  • Developing our brand pitch for major UK retailers and leading the discussions with them
  • Working with the strategy team to establish our commercial proposition for retail
  • Leading a cross-functional project to develop the pack portfolio & launch plan for retail
  • Working with the global B2B team to establish the localised UK strategy and approach, including the priority focuses
  • Establish a test & learn plan to experiment with a new e-commerce distribution channel
  • Leading a cross-functional team on FY23 planning to establish the UK & Europe commercial strategy for the upcoming year

Let’s talk about you

You have a commercial mindset

You’re strong with numbers, but more importantly, you know what to do with them. You are deeply analytical and strategic - you’re able to assess data and provide recommendations, assess trade offs to develop commercial propositions and take a holistic strategic approach to evaluate the market and propose the best solutions to drive growth.

Born leader

You’re an inspiring team leader who has hired and nurtured talent and you know all the ins and outs of setting clear goals and expectations, giving feedback, and empowering your mentees to grow in their own careers. 

You heart B2B/Wholesale/Retail

A deep understanding of the UK landscape would be incredibly beneficial, whether in grocery retail, wholesale & independents or a broader B2B knowledge. You like to keep abreast of the sector and predict trends before they happen and know what the competition is up to. 

Network. Network. Network.

The key to your success has been the relationships that you have built. You never forget that you represent the business at all times, and have played an instrumental role in developing new relationships. The most successful ones are those that feel like strategic partnerships vs. simply a transaction. You also value building strong relationships internally, across different functions and know how to navigate difficult conversations and manage stakeholders. 

You embrace testing and learning (while delivering results)

You have an openness to totally new ideas and trying things in a different way. You’re constantly looking to learn and iterate, with a results-driven purpose. You know how to nurture curiosity but you also know how to get things done.

You give a crap

Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.

Phew, ok... let’s take a pause. Research suggests that at this point up to 60% of those identifying as women or under-represented folks might have talked themselves out of applying. But here’s the thing, you don’t have to check every box and we are serious about the growth and development of all those who join us. So please - introduce yourself and let us know about you!

Why you should work with us

Every minute you spend working with us, you’re making a difference. The more we grow, the bigger our impact. Sell your soul no longer! We think that’s pretty great, but we don’t stop there…

The job is amazingly flexible, something we’re working hard to hold onto even as we grow quickly.

Our benefits are designed to support and be responsive to our healthy, happy and thriving team. On top of what you’d expect from a people-first team like ours, we offer tailored learning & development opportunities, generous paid parental leave, support through our parent and caregivers portal - Circle In, access to our digital mental wellbeing platform - Uprise… did we mention free TP? Oh, and you get to say the word ‘crap’ more than in any other job. Guaranteed.

We are passionate about fair and equitable remuneration. We pay competitively and thoughtfully based on your experience, the market and our insights. Just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in.

We’re not the only ones who think that working at Who Gives A Crap is pretty unbeatable. We’re honoured to have been recognised for the second year in a row on BuiltInLA’s “100 Best Places to Work” list, and most recently on their “Best Mid-sized Places to Work” list. 

We’re also humbled to have recently received our sixth consecutive Culture Amp engagement score of 90+ and as a certified B Corp, we're committed to the highest standards of social and environmental impact as a profit-for-purpose business.

Come roll with us

We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission – toilets and clean water for all. So come join us! We're looking for people of all genders, races, ethnicities, orientations, abilities and disabilities to come sit at our table. We don't care about your income, education or employment history either. The only thing we're a stickler on is species – you have to be a person.

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Inclusion & Representation

We’d love to know a little more about who applies to Who Gives A Crap. By sharing how you identify, we can improve our diversity, equity and inclusion efforts. How does this work? We anonymise and aggregate this information - then use it to help us understand who’s applying, and what we can do to reduce bias and be as inclusive as possible. All information provided will be kept according to our strict privacy standards.

Filling this part out is completely optional, but we really hope you choose to answer. Please know whether you decide to share or not will not influence the outcome of your application.

It’s important to us that when we’re asking this set of questions around identity and representation that everyone responding feels included and considered, so we’ve given you the opportunity to self-describe or opt out of answering entirely!

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