Want to challenge yourself at a high-growth startup AND make a difference in the world?
A bit about us
Hi, we’re Who Gives A Crap! We make eco-friendly toilet paper (as well as tissues and paper towels) and donate 50% of our profits to help build toilets for the 2 billion people in need. We love doing good, and we happen to be exceptionally good at it too! To date, we’ve donated over AUD$8.3 million (roughly USD$5.9 million) to fund sanitation projects around the globe.
Our team is made up of over 120 amazing humans in Australia, the Philippines, China, the US and Europe and we’re working hard to reach our ambitious goals to create the greatest impact possible – for people and the planet. How ambitious you ask? Well, it involves increasing our annual donation 10-fold in the next couple of years to get closer to our mission – toilets and clean water for all!
A bit about the role
We’re rapidly growing our Digital Product in-house team and on the hunt for two new Product Managers to join our merry band!
As an official Who Gives A Crap Product Manager you’ll ensure we deliver a seamless and best-in-class onsite experience that works beautifully for our customers and our business. Reporting to our Head of Digital Product, you’ll champion, contribute to, and execute against the product roadmap whilst working elbow-to-elbow with your Sr. Product Manager, Product Design teamm and Engineering counterparts in your pod area of ownership across the customer experience.
You’ll play a key part in testing, prioritizing, and iterating on our launch plan for our newest brand as we get into new product categories and markets among other initiatives. As the domain expert in your area of the customer experience, you’ll deliver new products and features through effective scoping, defining key metrics, requirement wrangling and leveraging data.
While we’re hiring this role for our Los Angeles hub, we still want to hear from you if you’re up for dedicating yourself to the PST timezone from afar.
If you worked here this past six months here are some things you might have been involved in:
- Put your slideshow and presentation chops to good use by helping our Head of Product design and co-host our very first Digital Product 101 session for new hires
- Helped redesign our subscriber dashboard, working with our Design and Engineering counterparts, the Creative team, our external agency partners, and our broader customer experience team to roll (woop a pun!) it out
- Contributed to our quarterly planning session by aligning on our cross-functional priorities against our annual strategy, and keeping our OKRs looking slick
- Collaborated with our Head of Growth to revise our digital product dashboards and ensured everyone has visibility into how the site is performing
- Participated enthusiastically in a hilarious matching game of thrones aptly called Whose Loo Is It Anyways for our co-founder and Chief of Product & Purpose’s birthdays
- Leading the redesign of our home page and other key areas of our digital experience
- Owning the product backlog for your pod area and evolved it based on the latest changes in the business and customer experience
- Put your blue sky thinking cap on and collaborated with engineering to prototype a new in-home device that helps us learn from our customers and help them seamlessly reorder
- Helped keep the team aligned, all the communication flowing, and all the collaboration happening by attending regular virtual sprints, stand-ups, retrospectives and other ceremonies
- Recorded yourself shaking and waving your way through Zoom with your Digital Product teammates that resulted in a punny and heart-warming IRL video recap that may or may not have been sung by Celine Dion
Who you are
You are big on user experience
You’re obsessed with the customer experience and naturally empathize with your product’s users, keeping them in mind throughout all stages of the product management lifecycle. You’re always on the lookout for places to hide delightful content or functionality, and you love to talk to our customers to get their feedback!
You are an expert collaborator
You’re able to clearly define priorities and and build out the execution across the product roadmap generating support and buy-in from both key stakeholders team members by keeping the communication flowing across stakeholders and teams, and ultimately delivering the products and features you scoped. People trust you and you’re able to build a reputation as an expert as well as an accountable, transparent and trustworthy teammate.
You’re super organized
You are the Marie Kondo of Product Management and are continually looking for ways to streamline, organize and optimize our customer experience. You can communicate fluently with Designers and Engineers . You are hyper-organized, driven by Human-centered design and leverage your first-class time and project management chops to bring products to life that deliver with delight.
You’re a serial communicator
You know how important it is to keep everyone in the know and lean on your expert communication skills to keep everyone aligned. Whether it’s drafting up notes from a brief, nudging a colleague or external vendor on a timeline or deliverable, sharing updates in stand ups or a-sync, leading a weekly project check-in or sharing status reports to stakeholders on progress, you clearly and effectively share what’s happening to keep everyone in the loop and on the same page.
You naturally level-up those around you
You’re a life-long learner and builder, and that comes full circle when it comes with teammates: you work alongside others who encourage and inspire you to be your best (and vice versa) so everyone grows together to level-up. You set a level of mastery of your work such that everyone around you is inspired to grow and achieve their potential. .
You give a crap. Aw.
Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.
Phew, ok... let’s take a pause. Research suggests that at this point up to 60% of those identifying as women or under-represented folks might have talked themselves out of applying. But here’s the thing, you don’t have to check every box and we are serious about the growth and development of all those who join us. So please - introduce yourself and let us know about you!
Why you should work with us
Every minute you spend working with us, you’re making a difference. The more we grow, the bigger our impact. Sell your soul no longer! We think that’s pretty great, but we don’t stop there…
The job is amazingly flexible, something we’re working hard to hold onto even as we grow quickly.
Our benefits are designed to support and be responsive to our healthy, happy and thriving team. On top of what you’d expect from a people-first team like ours, we offer tailored learning & development opportunities, generous paid parental leave, support through our parent and caregivers portal - Circle In, access to our digital mental wellbeing platform - Uprise… did we mention free TP? Oh, and you get to say the word ‘crap’ more than in any other job. Guaranteed.
We are passionate about fair and equitable remuneration. We pay competitively and thoughtfully based on your experience, the market and our insights. Just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in.
We’re not the only ones who think that working at Who Gives A Crap is pretty unbeatable. We’re honoured to have been recognised for the second year in a row on BuiltInLA’s “100 Best Places to Work” list, and most recently on their “Best Mid-sized Places to Work” list.
We’re also humbled to have recently received our sixth consecutive Culture Amp engagement score of 90+ and as a certified B Corp, we're committed to the highest standards of social and environmental impact as a profit-for-purpose business.
How we roll
We are actively seeking team members of traditionally underrepresented backgrounds because we believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team the closer we are to our mission – toilets and clean water for all. So come join us! We're looking for people of all genders, races, nationalities, orientations, abilities and disabilities to come sit at our table. We don't care about your income, education or employment history either. Really! The only thing we're a stickler on is species – you have to be a person.